<p><p><b>Job Title : ServiceNow Architect CSM (Pre-Sales & :</b> Mohali Level :</b> Lead (8+ years in ServiceNow, 3+ years as Type:</b> Overview :</b></p><p><br/></p>We are seeking a highly experienced ServiceNow Architect with expertise in Customer Service Management (CSM) across Pre-Sales and Post-Sales lifecycle.
The role involves designing scalable architectures, leading implementations, and enabling seamless customer engagement Responsibilities :</b></p><p><br/></p>- Lead architecture for ServiceNow CSM Pre-Sales (Lead/Opportunity, Onboarding) & Post-Sales (Case Management, Contracts, Renewals)<br/><br/></p><p>- Design integrations with CRM platforms (Salesforce, MS Dynamics)<br/><br/></p><p>- Collaborate with Sales teams for solution demos & technical pre-sales support<br/><br/></p><p>- Oversee CSM module implementations and guide delivery teams<br/><br/></p><p>- Act as escalation point for technical issues and mentor junior & Skills :</b></p><p><br/></p>- 8+ years in ServiceNow, 3+ years as an Architect<br/><br/></p><p>- Expertise in ServiceNow CSM (Pre-Sales & Post-Sales lifecycle)<br/><br/></p><p>- Strong background in Flow Designer, IntegrationHub, REST/SOAP integrations<br/><br/></p><p>- Good-to-have: Experience in ITSM, ITOM, HRSD, FSM (Preferred) :</b></p><p><br/></p>- ServiceNow Certified Technical Architect (CTA)<br/><br/></p><p>- Certified Implementation Specialist CSM (CIS-CSM)<br/><br/></p><p>- ServiceNow CSA</p><p><br/></p><p><p><b>Whats in it for you ?</b></p><p><br/></p>- Lead enterprise-scale CSM transformations<br/><br/></p><p>- Work with global clients and leadership teams<br/><br/></p><p>- Drive innovation in customer lifecycle management</p><br/></p> (ref:hirist.tech)