ServiceNow Architect

<p><p><b>Description :</b><br/><br/>Position : ServiceNow Architect - CSM (Pre-Sales & Post-Sales).<br/><br/>Location : Mohali, India | Shift : 4 PM - 1 AM |.<br/><br/>On-site | Full-time.<br/><br/><b>Role Summary :</b><br/><br/>We are hiring a ServiceNow Architect with strong expertise in Customer Service Management (CSM).<br/><br/>The role involves designing and delivering scalable ServiceNow solutions across Pre-Sales (lead, onboarding, entitlement) and Post-Sales (case, contracts, renewals, field service).<br/><br/>You will also work closely with sales teams, clients, and delivery teams to ensure smooth end-to-end customer journeys.<br/><br/><b>Key Responsibilities :</b><br/><br/>- Design & implement ServiceNow CSM Pre-Sales & Post-Sales modules.<br/><br/>- Integrate ServiceNow with CRM platforms (Salesforce/MS Dynamics).<br/><br/>- Support pre-sales demos, solution blueprints, and effort estimates.<br/><br/>- Guide delivery teams on workflows, integrations, and security.<br/><br/>- Act as a technical lead & mentor for the team.<br/><br/><b>Requirements :</b><br/><br/>- 8+ years in ServiceNow, with 3+ years as an Architect.<br/><br/>- Strong hands-on in ServiceNow CSM (Pre-Sales & Post-Sales).<br/><br/>- Knowledge of integrations (REST/SOAP, IntegrationHub).<br/><br/>- Certifications preferred : CTA / CIS-CSM / CSA.<br/><br/>- Excellent communication & consulting skills.<br/><br/><b>Benefits :</b><br/><br/>- Competitive salary & perks.<br/><br/>- Opportunity to work on enterprise-scale implementations.<br/><br/>- Strong learning & career growth environment.<br/><br/></p><br/></p> (ref:hirist.tech)