Job Title: ServiceNow Architect – ITSM
Location: Hyderabad, India
Experience: 10+ years
Employment Type: Full-time
About the Role
We are seeking an experienced ServiceNow Architect with strong expertise in IT Service Management (ITSM) and enterprise-scale ServiceNow implementations.
The ideal candidate will have a proven track record of leading architecture, design, and delivery of ServiceNow solutions in large, complex environments.
Key Responsibilities
- Lead the architecture, design, and implementation of ServiceNow ITSM modules (Incident, Problem, Change, CMDB, Knowledge, etc.).
- Define and enforce best practices, governance, and design standards across the ServiceNow platform.
- Collaborate with business stakeholders to translate requirements into scalable and sustainable solutions.
- Drive integrations between ServiceNow and other enterprise systems (REST, SOAP, IntegrationHub, MID Server).
- Mentor and guide development teams in implementing custom applications, workflows, and automation.
- Ensure platform scalability, performance, and security compliance.
Required Skills & Experience
- 10+ years of overall IT experience, with 6+ years focused on ServiceNow.
- Hands-on expertise with ITSM modules and working knowledge of ITOM, CMDB, CSDM.
- Strong proficiency in JavaScript, Glide API, Flow Designer, UI Policies, Business Rules, and Catalog development .
- Proven experience in ServiceNow Integrations (REST/SOAP APIs).
- Deep understanding of ITIL framework and its implementation on ServiceNow.
- Ability to lead client workshops, design discussions, and architecture reviews.
- Strong communication and stakeholder management skills.
Preferred Qualifications
- ServiceNow Certifications: CSA, CAD, CIS (ITSM/ITOM/CMDB), CTA .
- Experience with additional modules like HRSD, CSM, SAM, HAM, SecOps is a plus.
- Exposure to cloud platforms (AWS/Azure) and DevOps tools.
What We Offer
- Competitive salary & performance-based bonuses.
- Opportunity to work on global-scale ServiceNow projects .
- Professional growth through certifications, trainings, and challenging assignments.
- Hybrid work flexibility (Hyderabad office base).
How to Apply:
Send your updated CV to