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ServiceNow CSM Developer Job Opening In Bengaluru – Now Hiring AGILE TECHNOLOGY SOLUTIONS


Job description

<p><p>We are seeking a skilled and motivated ServiceNow CSM (Customer Service Management) Developer to join our growing IT Service Management team.<br/><br/> The ideal candidate will have strong hands-on experience in ServiceNow development, customization, and implementation, specifically within the CSM module.<br/><br/> This role involves working closely with business stakeholders, architects, and technical teams to deliver scalable solutions that improve customer service operations and digital workflows.</p><p><br/><b>Key Responsibilities :</b><br/></p><p><br/></p><p>- Design, develop, and implement solutions within the ServiceNow CSM module, including case management, customer portals, knowledge management, and service catalogs.<br/></p><p><br/></p><p>- Customize ServiceNow applications by developing scripts, business rules, client scripts, workflows, UI policies, and data integrations.<br/></p><p><br/></p><p>- Collaborate with stakeholders to gather requirements, translate them into technical specifications, and implement tailored solutions.<br/></p><p><br/></p><p>- Build and maintain integrations between ServiceNow and external systems using REST, SOAP, APIs, and IntegrationHub.<br/></p><p><br/></p><p>- Configure and customize customer portals, Virtual Agent, and knowledge base for improved customer experiences.<br/></p><p><br/></p><p>- Implement automation, process optimization, and workflow enhancements to support efficient customer service operations.<br/></p><p><br/></p><p>- Develop and maintain reports, dashboards, and performance analytics to monitor KPIs and service performance.<br/></p><p><br/></p><p>- Ensure all ServiceNow development follows best practices, coding standards, and ITIL-based processes.<br/></p><p><br/></p><p>- Troubleshoot, debug, and resolve issues within the ServiceNow environment to maintain smooth system operations.<br/></p><p><br/></p><p>- Stay updated with new ServiceNow releases, features, and capabilities, applying relevant enhancements to CSM.<br/></p><p><br/></p><p>- Work closely with architects, admins, and QA teams to ensure successful solution delivery.</p><p><br/><b>Required Skills & Qualifications :</b><br/></p><p><br/></p><p>- 5-8 years of overall IT experience with 3+ years in ServiceNow development.<br/></p><p><br/></p><p>- Proven hands-on experience in ServiceNow CSM module (Customer Service Management).<br/></p><p><br/></p><p>- Strong knowledge of ServiceNow development practices business rules, client scripts, flows, workflow, UI actions, ACLs, and data policies.<br/></p><p><br/></p><p>- Experience integrating ServiceNow with third-party applications using REST/SOAP APIs.<br/></p><p><br/></p><p>- Familiarity with JavaScript, HTML, CSS, AngularJS, and ServiceNow scripting.<br/></p><p><br/></p><p>- Good understanding of ITIL processes and their application within ServiceNow.<br/></p><p><br/></p><p>- Strong problem-solving and debugging skills.<br/></p><p><br/></p><p>- Excellent communication and interpersonal skills to work with both technical and business stakeholders.</p><p><br/><b>Preferred Skills :</b><br/></p><p><br/></p><p>- ServiceNow Certified System Administrator (CSA) certification.<br/></p><p><br/></p><p>- ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist CSM certification.<br/></p><p><br/></p><p>- Exposure to additional ServiceNow modules such as ITSM, ITOM, ITBM, HRSD.<br/></p><p><br/></p><p>- Experience with Agile methodologies and DevOps practices.<br/></p><p><br/></p><p>- Familiarity with Performance Analytics, Virtual Agent, and AI Search in ServiceNow.</p><p><br/><b>Why Join Us ?</b></p><p><br/>- Opportunity to work on cutting-edge ServiceNow CSM projects.<br/></p><p><br/></p><p>- Be part of a collaborative and innovative team environment.<br/></p><p><br/></p><p>- Exposure to end-to-end ServiceNow implementation lifecycles.<br/></p><p><br/></p><p>- Career growth through continuous learning and certifications</p><br/></p> (ref:hirist.tech)

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your ServiceNow CSM Potential: Insight & Career Growth Guide


Real-time ServiceNow CSM Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for ServiceNow CSM in Bengaluru, India, highlighting market share and opportunities for professionals in ServiceNow CSM roles.

27312 Jobs in India
27312
1204 Jobs in Bengaluru
1204
Download Servicenow Csm Jobs Trends in Bengaluru and India

Are You Looking for ServiceNow CSM Developer Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at AGILE TECHNOLOGY SOLUTIONS adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for ServiceNow CSM Developer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bengaluru. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for ServiceNow CSM Developer?

Key qualifications for ServiceNow CSM Developer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for ServiceNow CSM Developer?

To improve your chances of getting hired for ServiceNow CSM Developer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for ServiceNow CSM Developer Job Success

AGILE TECHNOLOGY SOLUTIONS interview tips for ServiceNow CSM Developer

Here are some tips to help you prepare for and ace your ServiceNow CSM Developer job interview:

Before the Interview:

Research: Learn about the AGILE TECHNOLOGY SOLUTIONS's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your ServiceNow CSM Developer interview at AGILE TECHNOLOGY SOLUTIONS, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the AGILE TECHNOLOGY SOLUTIONS's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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