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ServiceNow Developer - CSM Module Job Opening In India, India – Now Hiring XANDER CONSULTING AND ADVISORY PRIVATE LIMITED


Job description

<p><p><b>Job Description : ServiceNow Developer CSM Module</b><br/><br/><b>Position : </b> ServiceNow Developer CSM<br/><br/><b>Experience : </b> 5 to 7 years<br/><br/><b>Employment Type : </b> [Full-Time / Contract / etc.]<br/><br/><b>About the Role : </b></p><p><br/></p><p>We are looking for an experienced ServiceNow Developer with hands-on expertise in the Customer Service Management (CSM) module.

The ideal candidate should have a strong understanding of ServiceNow architecture and experience in implementing and customizing CSM workflows, portals, and integrations.<br/><br/><b>Key Responsibilities : </b></p><p><br/></p><p>- Design, develop, and implement ServiceNow CSM solutions and custom applications.</p><p><br/></p><p>- Configure workflows, business rules, UI policies, client scripts, and data policies.<br/><br/></p><p>- Integrate ServiceNow with third-party systems and platforms.<br/><br/></p><p>- Customize the Service Portal for CSM use cases.<br/><br/></p><p>- Work with stakeholders to gather and refine business requirements.<br/><br/></p><p>- Ensure best practices are followed in configuration and custom development.<br/><br/></p><p>- Troubleshoot and resolve issues related to the CSM module.<br/><br/></p><p>- Support testing, UAT, and deployment activities.<br/><br/><b>Required Skills : </b></p><p><br/></p><p>- 5 - 7 years of hands-on experience with ServiceNow platform.<br/><br/></p><p>- Strong expertise in Customer Service Management (CSM).<br/><br/></p><p>- Proficient in ServiceNow scripting (JavaScript, Glide).<br/><br/></p><p>- Experience with ServiceNow Service Portal, IntegrationHub, and REST/SOAP APIs.<br/><br/></p><p>- Solid understanding of ITSM/CSM processes and ITIL framework.<br/><br/></p><p>- Good problem-solving and communication skills.<br/><br/><b>Preferred Qualifications :</b></p><p><p><b><br/></b></p>- ServiceNow Certified System Administrator (CSA)<br/><br/></p><p>- ServiceNow Certified Implementation Specialist CSM<br/><br/></p><p>- Experience working in Agile environments<br/><br/></p><p>- Exposure to other modules like ITSM, FSM, or HRSD is a plus</p><br/></p> (ref:hirist.tech)

Required Skill Profession

Computer Occupations


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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at XANDER CONSULTING AND ADVISORY PRIVATE LIMITED adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

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XANDER CONSULTING AND ADVISORY PRIVATE LIMITED interview tips for ServiceNow Developer   CSM Module

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Research: Learn about the XANDER CONSULTING AND ADVISORY PRIVATE LIMITED's mission, values, products, and the specific job requirements and get further information about

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