<p><p><b>Job Summary :</b> As a ServiceNow developer, you will be responsible for implementing ServiceNow solutions that meet the business needs of our organization.<br/><br/>You will collaborate with cross-functional teams to drive best practices and ensure that the ServiceNow platform aligns with our strategic Responsibilities :</b></p><p><b><br/></b></p><p>- Implementation : implementation of ServiceNow modules, procurement management and custom applications<br/><br/></p><p>- Integration : Design and manage integrations with third-party applications and internal systems using REST, SOAP, and other integration technologies.<br/><br/></p><p>- Best Practices : Develop and maintain best practices for ServiceNow development, including coding standards, version control, and testing procedures.<br/><br/></p><p>- Performance Optimization : Monitor and optimize ServiceNow performance, identifying areas for improvement and </p><p>implementing enhancements.<br/><br/></p><p>- Documentation : Create and maintain architectural documentation, including design diagrams, workflows, and technical specifications.<br/><br/></p><p>- Mentorship : Provide guidance and mentorship to junior developers and administrators on ServiceNow best practices and development techniques.<br/><br/></p><p>- Stay Current : Keep up-to-date with the latest ServiceNow features and updates, and evaluate their potential impact on our environment.</p><p><br/></p><p>As a ServiceNow developer, you will play a key role in developing and implementing solutions across the ServiceNow Platform and various integrations.
</p><p><br/></p><p>- Hands on experience on ITSM and ITAM is mandatory.
</p><p><br/></p><p>- You will work closely with stakeholders to understand business needs and translate them into efficient and scalable ServiceNow configurations.</p><p><br/></p><p>- Collaborate with stakeholders to gather requirements and understand business processes.</p><p><br/></p><p>- Design, develop, and implement solutions on the ServiceNow platform across all modules of ITSM, and various integrations.</p><p><br/></p><p>- Develop and enhance Virtual Agents using NLU models, topics, and dialog flows to automate Tier-0 and Tier-1 user interactions.
</p><p><br/></p><p>- Implement and configure ServiceNow Assist (AI-powered agent assist) to enhance agent productivity and improve user experience.</p><p><br/></p><p>- Good knowledge of ITAM module (Hardware Asset Management), hands on exp on atleast 1 implementation of HAM</p><p><br/></p><p>- Customize and configure ServiceNow applications based on business needs.</p><p><br/></p><p>- Integrate ServiceNow with other systems using APIs and web services.</p><p><br/></p><p>- Develop and maintain technical documentation related to ServiceNow configurations and customizations.</p><p><br/></p><p>- Provide ongoing support and maintenance of ServiceNow applications.</p><p><br/></p><p>- Conduct testing and validation to ensure the quality of solutions delivered.</p><p><br/></p><p>- Stay updated with ServiceNow releases, features, and best practices.</p><p><br/></p><p>- Mentor junior team members and participate in knowledge sharing activities.</p><br/></p> (ref:hirist.tech)