ServiceNow Developer - ITSM/ITOM Modules

<p><p><b>ServiceNow Developer</b><br/><br/>Contract : 3 to 6 : 8+ years <br/><br/><b>Key Skills :</b><br/><br/>- Service Portal development<br/><br/></p><p>- ITSM (IT Service Management)<br/><br/></p><p>- ITOM (IT Operations Management)<br/><br/></p><p>- Troubleshooting pattern issues<br/><br/></p><p>- Experience with various types of discoveries: Cloud, Pattern, and Network Discovery<br/><br/></p><p>- Strong coding skills in JavaScript and related ServiceNow scripting<br/><br/><b>Responsibilities :</b><br/><br/>- Design, develop, and maintain ServiceNow applications, workflows, and integrations with a focus on ITOM and Discovery modules.<br/><br/></p><p>- Troubleshoot and resolve issues specifically related to discovery patterns and integrations.<br/><br/></p><p>- Develop and customize Service Portals to improve user experience and functionality.<br/><br/></p><p>- Collaborate with cross-functional teams, including stakeholders and administrators, to gather requirements and implement solutions.<br/><br/></p><p>- Build, test, and deploy ServiceNow solutions following best practices and coding standards.<br/><br/></p><p>- Implement ITSM processes and assist in ITOM automation and orchestration.<br/><br/></p><p>- Conduct code reviews, participate in design discussions, and mentor junior developers.<br/><br/></p><p>- Maintain detailed documentation of code, configurations, and troubleshooting steps.<br/><br/></p><p>- Monitor and optimize performance of the ServiceNow platform.<br/><br/></p><p>- Keep abreast of new ServiceNow features and enhancements relevant to ITOM and Discovery.<br/><br/><b>Qualifications :</b><br/><br/>- 9+ years overall IT experience with at least 6 years specifically with ServiceNow ITOM and Discoveries.<br/><br/></p><p>- Proven hands-on experience with Service Portal, ITSM, and ITOM modules.<br/><br/></p><p>- Strong experience in discovery types: Cloud, Pattern, Network Discovery.<br/><br/></p><p>- Strong problem-solving, debugging, and troubleshooting skills.<br/><br/></p><p>- Excellent communication and team collaboration skills.</p><br/></p> (ref:hirist.tech)