Job Summary and Responsibilities
- Strong understanding and knowledge in ITIL Processes
- Design and develop solutions within ServiceNow environment to include modifications of applications, Forms , Workflows/Flows and interfaces supporting ITIL customers
- Develop and configure Business Rules, UI Policies, UI Actions, Client Scripts ,Script Includes, Widgets
- Develop and configure Notifications , UI Pages, UI Macros, ACLs, Transform Maps and other core concepts
- Develop standards , process and support and maintenance of existing environment
- Develop use-case scenarios for Testing
- Assist with analyzing and converting business requirements to system requirements
- Work with stakeholders to design testing strategies for development, QA and UAT environments
- Working knowledge of ServiceNow release upgrade process for implementation
- Experience with full suite of ITSM modules including Incident, Request, Problem, Change, Case Management, Service Portal
- Integrate ServiceNow applications with third applications using REST/SOAP APIs
- Experience working with Javascript, JSON, AJAX, HTML, XML, Angular with advance scripting capabilities
- Require strong debugging and troubleshooting skills
- To be proficient in understanding end to end deployment process
Qualifications:
- Bachelor’s degree in Engineering, Computer Science, or related branch
- 6+ years overall work experience with 5+ years’ relevant experience with ServiceNow developing core ITSM modules including Incident, Problem, Change, Case ,Agent Workspace
- ServiceNow Developer Certifications preferably CSA, CAD
- ITIL v4 certification
- Strong verbal and written communication skills , proven technical leadership.