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ServiceNow Solution Architect - ITSM Module Job Opening In India, India – Now Hiring Tribolatech India LLP


Job description

<p><p><b>About the job : </b></p><p><br/></p><p>Job title : Sr. Solution Architect /Platform Owner<br/><br/></p><p>Notice period : Immediate to 45 days<br/><br/></p><p>Location : Remote<br/><br/></p><p>Work timings : 2 : 30 pm to 10 : 30 pm IST <br/><br/><b>Key Skills :</b></p><p><p><b><br/></b></p>Looking for someone with technical experience and Stakeholder/ Team management experience.<br/><br/></p><p>A Platform Owner in ServiceNow is a strategic leader responsible for the vision, governance, and success of the ServiceNow platform within an organization, focusing on aligning technology with business goals, ensuring platform upgrades and security, and managing relationships with stakeholders and vendors to maximize the platform's value.<br/><br/></p><p>This role requires a combination of technical understanding, strategic planning, and strong communication skills to serve as the primary point of contact for the platform.<br/><br/></p><p>ServiceNow Certified System Administrator (required) HSRD Module is good to have<br/><br/><b>Qualifications :</b></p><p><p><b><br/></b></p>Education : Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience).<br/><br/><b>Experience :</b></p><p><p><b><br/></b></p>8+ years of experience working with the ServiceNow platform (ITSM, ITOM, HR, or other modules).</p><p><br/>Proven experience in customer-facing roles, with strong communication skills.<br/><br/></p><p>Certifications : ServiceNow Certified System Administrator (required); additional certifications like Certified Implementation Specialist or Certified Application Developer (preferred).<br/><br/><b>Technical Skills : </b><br/><br/></p><p>- Proficiency in ServiceNow configuration, customization, and administration (e.g., workflows, scripting, integrations).<br/><br/></p><p>- Familiarity with ITIL processes (e.g., Incident, Problem, Change Management).<br/><br/></p><p>- Knowledge of JavaScript, HTML, CSS, and REST/SOAP APIs.<br/><br/><b>Soft Skills :</b></p><p><p><b><br/></b></p>- Strong leadership and team management abilities.<br/><br/></p><p>- Excellent verbal and written communication skills for engaging with customers and stakeholders.<br/><br/></p><p>- Problem-solving mindset with the ability to prioritize and multitask in a fast-paced environment.<br/><br/></p><p>- Preferred : Experience with Agile/Scrum methodologies and project management tools (e.g., Jira, ServiceNow Agile Development).<br/><br/><b>Key Responsibilities :</b></p><p><p><b> </b></p>- Work Management : Prioritize, organize, and manage incoming ServiceNow-related tasks, including incident resolution, service requests, and platform enhancements, ensuring timely delivery.</p><p><br/></p><p>- Task Assignment : Allocate tasks to team members based on skillsets, workload, and project requirements to optimize team performance and meet deadlines.</p><p><br/>- Customer Engagement : Act as the primary liaison with customers, gathering and clarifying requirements, providing updates on project progress, and ensuring customer satisfaction.<br/><br/></p><p>- Team Leadership : Mentor and guide team members, fostering a collaborative environment, providing technical guidance, and supporting professional development.<br/><br/></p><p>- ServiceNow Expertise : Oversee the design, development, and implementation of ServiceNow solutions, ensuring alignment with best practices and business objectives.<br/><br/></p><p>- Process Improvement : Identify opportunities to optimize workflows, automate processes, and enhance ServiceNow platform functionality.</p><p><br/>- Reporting and Metrics : Track team performance, monitor KPIs, and provide regular reports to stakeholders on project status, team productivity, and service delivery.<br/><br/></p><p>- Issue Resolution : Escalate and resolve complex technical or customer issues, ensuring minimal disruption to service delivery.<br/><br/></p><p>- Collaboration : Work closely with cross-functional teams, including IT, project management, and business units, to align ServiceNow solutions with organizational goals</p><br/></p> (ref:hirist.tech)

Required Skill Profession

Computer Occupations


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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Tribolatech India LLP adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for ServiceNow Solution Architect ITSM Module Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in India. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for ServiceNow Solution Architect ITSM Module?

Key qualifications for ServiceNow Solution Architect ITSM Module typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for ServiceNow Solution Architect ITSM Module Job Success

Tribolatech India LLP interview tips for ServiceNow Solution Architect   ITSM Module

Here are some tips to help you prepare for and ace your ServiceNow Solution Architect ITSM Module job interview:

Before the Interview:

Research: Learn about the Tribolatech India LLP's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your ServiceNow Solution Architect ITSM Module interview at Tribolatech India LLP, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Tribolatech India LLP's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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