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Servicenow Virtual Assistant Job Opening In Kurnool – Now Hiring Tata Consultancy Services


Job description

TCS has been a great pioneer in feeding the fire of young techies like you.

We are a global leader in the technology arena and there’s nothing that can stop us from growing together.

What we are looking for

Role: Servicenow -VA

Experience Range: 4 – 8 Years

Location: Pan India

Must Have:

  • Collaborate with cross-functional teams including analysts, UI/UX designers, and other developers to understand business requirements and design virtual agent solutions within the ServiceNow platform.
  • Design, configure, and develop virtual agent conversations using ServiceNow's Virtual Agent Designer, incorporating relevant skills, decision trees, intents, and natural language understanding (NLU) capabilities.
  • Leverage your expertise in NLP to create natural and user-friendly conversations that provide accurate and contextually relevant responses to user queries.
  • Integrate virtual agents with various ServiceNow modules and external systems, ensuring seamless data flow and process automation.
  • Develop and maintain custom integrations, APIs, and scripts to enhance the capabilities of virtual agents and enable interactions with external systems.
  • Continuously monitor and analyse virtual agent performance, making iterative improvements to enhance accuracy, user satisfaction, and efficiency.
  • Collaborate with UI/UX designers to ensure the virtual agent's interface is visually appealing, intuitive, and aligned with the organization's branding guidelines.
  • Stay up to date with industry trends, emerging technologies, and best practices related to virtual agents, NLP, and AI-driven solutions.
  • Participate in code reviews, knowledge sharing sessions, and provide technical guidance to junior developers as needed.

Good to Have:

  • Bachelor’s degree in computer science, Information Technology, or related field;
    or equivalent work experience.
  • Proven experience as a ServiceNow Virtual Agent Developer, with a strong portfolio showcasing successful virtual agent implementations.
  • Proficiency in configuring and designing virtual agent conversations using ServiceNow's Virtual Agent Designer.
  • Solid understanding of natural language processing (NLP) principles and practical experience in creating conversational flows that deliver accurate responses.
  • Experience with ServiceNow platform development, including scripting (JavaScript, Glide), integrations, and APIs.
  • Strong problem-solving skills and the ability to troubleshoot technical issues related to virtual agent functionality and integration.
  • Excellent communication skills, both verbal and written, with the ability to convey complex technical concepts to non-technical stakeholders.
  • Strong teamwork and collaboration skills, coupled with the ability to work independently when required.
  • ServiceNow certification(s) in Virtual Agent Development is a plus.
  • Previous experience in developing chatbots or virtual agents for IT service management (ITSM) and customer service use cases is highly desirable.


Essential:

  • Excellent communication skills, both verbal and written, with the ability to convey complex technical concepts to non-technical stakeholders.
  • Strong teamwork and collaboration skills, coupled with the ability to work independently when required.
  • ServiceNow certification(s) in Virtual Agent Development is a plus.
  • Previous experience in developing chatbots or virtual agents for IT service management (ITSM) and customer service use cases is highly desirable.

Minimum Qualification:


- 15 years of full-time education


- Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Servicenow Virtual Potential: Insight & Career Growth Guide


Real-time Servicenow Virtual Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Servicenow Virtual in Kurnool, India, highlighting market share and opportunities for professionals in Servicenow Virtual roles.

30776 Jobs in India
30776
222 Jobs in Kurnool
222
Download Servicenow Virtual Jobs Trends in Kurnool and India

Are You Looking for Servicenow Virtual Assistant Job?

Great news! is currently hiring and seeking a Servicenow Virtual Assistant to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Tata Consultancy Services adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Servicenow Virtual Assistant Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Kurnool. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Servicenow Virtual Assistant?

Key qualifications for Servicenow Virtual Assistant typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Servicenow Virtual Assistant Job Success

Tata Consultancy Services interview tips for Servicenow Virtual Assistant

Here are some tips to help you prepare for and ace your Servicenow Virtual Assistant job interview:

Before the Interview:

Research: Learn about the Tata Consultancy Services's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Servicenow Virtual Assistant interview at Tata Consultancy Services, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Tata Consultancy Services's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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