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ServiceNow Virtual Assistant Job Opening In Vapi – Now Hiring Tata Consultancy Services


Job description

TCS has been a great pioneer in feeding the fire of young techies like you.

We are a global leader in the technology arena and there’s nothing that can stop us from growing together.
What we are looking for
Role: Servicenow -VA
Experience Range: 4 – 8 Years
Location: Pan India
Must Have:
Collaborate with cross-functional teams including analysts, UI/UX designers, and other developers to understand business requirements and design virtual agent solutions within the ServiceNow platform.
Design, configure, and develop virtual agent conversations using ServiceNow's Virtual Agent Designer, incorporating relevant skills, decision trees, intents, and natural language understanding (NLU) capabilities.
Leverage your expertise in NLP to create natural and user-friendly conversations that provide accurate and contextually relevant responses to user queries.
Integrate virtual agents with various ServiceNow modules and external systems, ensuring seamless data flow and process automation.
Develop and maintain custom integrations, APIs, and scripts to enhance the capabilities of virtual agents and enable interactions with external systems.
Continuously monitor and analyse virtual agent performance, making iterative improvements to enhance accuracy, user satisfaction, and efficiency.
Collaborate with UI/UX designers to ensure the virtual agent's interface is visually appealing, intuitive, and aligned with the organization's branding guidelines.
Stay up to date with industry trends, emerging technologies, and best practices related to virtual agents, NLP, and AI-driven solutions.
Participate in code reviews, knowledge sharing sessions, and provide technical guidance to junior developers as needed.
Good to Have:
Bachelor’s degree in computer science, Information Technology, or related field; or equivalent work experience.
Proven experience as a ServiceNow Virtual Agent Developer, with a strong portfolio showcasing successful virtual agent implementations.
Proficiency in configuring and designing virtual agent conversations using ServiceNow's Virtual Agent Designer.
Solid understanding of natural language processing (NLP) principles and practical experience in creating conversational flows that deliver accurate responses.
Experience with ServiceNow platform development, including scripting (JavaScript, Glide), integrations, and APIs.
Strong problem-solving skills and the ability to troubleshoot technical issues related to virtual agent functionality and integration.
Excellent communication skills, both verbal and written, with the ability to convey complex technical concepts to non-technical stakeholders.
Strong teamwork and collaboration skills, coupled with the ability to work independently when required.
ServiceNow certification(s) in Virtual Agent Development is a plus.
Previous experience in developing chatbots or virtual agents for IT service management (ITSM) and customer service use cases is highly desirable.
Essential:
Excellent communication skills, both verbal and written, with the ability to convey complex technical concepts to non-technical stakeholders.
Strong teamwork and collaboration skills, coupled with the ability to work independently when required.
ServiceNow certification(s) in Virtual Agent Development is a plus.
Previous experience in developing chatbots or virtual agents for IT service management (ITSM) and customer service use cases is highly desirable.
Minimum Qualification:
•15 years of full-time education
•Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your ServiceNow Virtual Potential: Insight & Career Growth Guide


Real-time ServiceNow Virtual Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for ServiceNow Virtual in Vapi, India, highlighting market share and opportunities for professionals in ServiceNow Virtual roles.

32081 Jobs in India
32081
206 Jobs in Vapi
206
Download Servicenow Virtual Jobs Trends in Vapi and India

Are You Looking for ServiceNow Virtual Assistant Job?

Great news! is currently hiring and seeking a ServiceNow Virtual Assistant to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Tata Consultancy Services adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

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6. Respect for human rights

7. Obeying India laws and regulations

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Interview Tips for ServiceNow Virtual Assistant Job Success

Tata Consultancy Services interview tips for ServiceNow Virtual Assistant

Here are some tips to help you prepare for and ace your ServiceNow Virtual Assistant job interview:

Before the Interview:

Research: Learn about the Tata Consultancy Services's mission, values, products, and the specific job requirements and get further information about

Other Openings

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Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

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