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Urgent! ServiceNow Virtual Assistant Job Opening In Vapi – Now Hiring Tata Consultancy Services

ServiceNow Virtual Assistant



Job description

TCS has been a great pioneer in feeding the fire of young techies like you.

We are a global leader in the technology arena and there’s nothing that can stop us from growing together.

What we are looking for

Role: Servicenow -VA

Experience Range: 4 – 8 Years

Location: Pan India

Must Have:

  • Collaborate with cross-functional teams including analysts, UI/UX designers, and other developers to understand business requirements and design virtual agent solutions within the ServiceNow platform.

  • Design, configure, and develop virtual agent conversations using ServiceNow's Virtual Agent Designer, incorporating relevant skills, decision trees, intents, and natural language understanding (NLU) capabilities.

  • Leverage your expertise in NLP to create natural and user-friendly conversations that provide accurate and contextually relevant responses to user queries.

  • Integrate virtual agents with various ServiceNow modules and external systems, ensuring seamless data flow and process automation.

  • Develop and maintain custom integrations, APIs, and scripts to enhance the capabilities of virtual agents and enable interactions with external systems.

  • Continuously monitor and analyse virtual agent performance, making iterative improvements to enhance accuracy, user satisfaction, and efficiency.

  • Collaborate with UI/UX designers to ensure the virtual agent's interface is visually appealing, intuitive, and aligned with the organization's branding guidelines.

  • Stay up to date with industry trends, emerging technologies, and best practices related to virtual agents, NLP, and AI-driven solutions.

  • Participate in code reviews, knowledge sharing sessions, and provide technical guidance to junior developers as needed.

Good to Have:

  • Bachelor’s degree in computer science, Information Technology, or related field; or equivalent work experience.

  • Proven experience as a ServiceNow Virtual Agent Developer, with a strong portfolio showcasing successful virtual agent implementations.

  • Proficiency in configuring and designing virtual agent conversations using ServiceNow's Virtual Agent Designer.

  • Solid understanding of natural language processing (NLP) principles and practical experience in creating conversational flows that deliver accurate responses.

  • Experience with ServiceNow platform development, including scripting (JavaScript, Glide), integrations, and APIs.
  • Strong problem-solving skills and the ability to troubleshoot technical issues related to virtual agent functionality and integration.

  • Excellent communication skills, both verbal and written, with the ability to convey complex technical concepts to non-technical stakeholders.

  • Strong teamwork and collaboration skills, coupled with the ability to work independently when required.

  • ServiceNow certification(s) in Virtual Agent Development is a plus.

  • Previous experience in developing chatbots or virtual agents for IT service management (ITSM) and customer service use cases is highly desirable.


Essential:

  • Excellent communication skills, both verbal and written, with the ability to convey complex technical concepts to non-technical stakeholders.

  • Strong teamwork and collaboration skills, coupled with the ability to work independently when required.

  • ServiceNow certification(s) in Virtual Agent Development is a plus.

  • Previous experience in developing chatbots or virtual agents for IT service management (ITSM) and customer service use cases is highly desirable.

Minimum Qualification:

•15 years of full-time education

•Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)


Required Skill Profession

Computer Occupations



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