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Site CC TL - 103 Gurgaon Job Opening In Gurugram – Now Hiring ScaleneWorks


Job description

Job Purpose
The incumbent will be responsible for end to end customer relationship journey & NPS (Managing all aspects of after-sales relationship post the booking stage through ensuring timely sale related documentation, collections, and resolution of customer issues)
Roles & Responsibilities
Financial and Strategy
Devise & distribute the collections targets basis the AOP projections
Strategize the collection projections for the month
Preparing CC Budget for whole customer life cycle and updating the same to project head and strategy so that necessary provisioning is done
Operational
Policy: New launch Support - Welcome New Customers and update them about future steps and adherence to SOP
Customer Issues Resolution: Planning and executing various customer / resident
engagement initiatives which will result in improved NPS.


Anticipating issues / scenarios which will impact larger number of customers and proposing mitigation strategy proactively
Designing & executing Proactive communication to customers which will help enhancing their trust in us
Overall NPS score will be a derived out of the NPS score we get from surveys done at various stages of the life cycle
Initial Email for Intimating AFS process to be sent for all Customer appreciation
No escalations
Process
Processes Adherence
Customer Life Cycle Management Process- Case
Management in SFDC and complaint resolution
Handling Executive and director Escalations
Improvisation on new methods of customer communication and engagement opportunities with customers
Should be able to amend /create SOPS conducive to customer satisfaction keeping business aspects in mind % Process compliance
People
Development
Ensuring people engagement through participation of the
team members in the various initiatives
Efforts on people development leading to retention and growth of superior talents
Ensuring team members' efforts on self-development
through e-learning and class room training
Get team members lead small but important projects to Develop their leadership skills
Position Requirements
Educational Qualification:
MBA
Experience:
8-10 years relevant experience
Minimum of 10-12 years of experience in Real Estate in Customer Service.


Applicants should be well versed with stakeholder management and customer interactions.

Excellent communication skills and proficiency in MS-Office is essential.


Must have handled multiple projects
Critical Skills:
Functional Skills
Collections Management: Understands collections management in depth and sets and drives efficiency targets for team.


Customer Experience Management: Has an in-depth understanding of diverse customer profiles and their contexts and needs; uses this understanding to train others on how to serve customers.

Proactively tracks customer issues and complaints to recommend improvements in systems and procedures to address those needs
Handover: Establishes processes where different teams can work collaboratively to ensure a smooth take-over and meet project timelines as well as commitment to customers
Behavioral Skills
Strategic Thinking
Should be able to handle volumes
Multi Tasking
People Management
Strong Listener
Good Analytical and Strong in Numbers

Required Skill Profession

Other General


  • Job Details

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Unlock Your Site CC Potential: Insight & Career Growth Guide


Real-time Site CC Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Site CC in Gurugram, India, highlighting market share and opportunities for professionals in Site CC roles.

8098 Jobs in India
8098
99 Jobs in Gurugram
99
Download Site Cc Jobs Trends in Gurugram and India

Are You Looking for Site CC TL 103 Gurgaon Job?

Great news! is currently hiring and seeking a Site CC TL 103 Gurgaon to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ScaleneWorks adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Gurugram. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Site CC TL 103 Gurgaon typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Site CC TL 103 Gurgaon Job Success

ScaleneWorks interview tips for Site CC TL   103 Gurgaon

Here are some tips to help you prepare for and ace your Site CC TL 103 Gurgaon job interview:

Before the Interview:

Research: Learn about the ScaleneWorks's mission, values, products, and the specific job requirements and get further information about

Other Openings

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Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

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