Urgent! Site CC TL Job Opening In Gurugram – Now Hiring ScaleneWorks
Roles & Responsibilities
The incumbent will be responsible for end-to-end customer relationship journey & NPS (Managing all aspects of after-sales relationship post the booking stage through ensuring timely sale related documentation, collections, and resolution of customer issues)
Financial
Devise & distribute the collections targets basis the AOP projections
Strategize the collection projections for the month
Operational
Monitor and supervise the daily activities of each team member to ensure adherence to internally defined SOPs and timelines
Responsible for meeting the collection targets
Monitor the daily grievances and escalations received from customers
Ensure timely, accurate and satisfactory solutions are provided by team members to each of these queries
Support team on difficult or new issues requiring expertise
Mitigate escalated customer issues
Coordinate with other functions to resolve customer issues
Coordinate with various internal key functional teams to ensure that the collections are streamlined and can be brought in within the timelines
Maintain a high Net Promoter Score from customers
Site based customer engagement
People
Defines and sets work objectives for team members
Balances work allocation in team
Reviews tasks completed by team members and conduct regular performance reviews
Completes performance appraisals of team
Carries out team building & engagement activities
Process Adherence & Improvement
Identifies processes/procedures in own work area that need improvement
Recommends process improvement ideas to streamline efficiency/costs/productivity
Undertakes process improvement activities in own work area
Complies with company defined guidelines and processes
Adheres to project timelines
Qualification
Graduate with 12-15 years of relevant customer management experience
Experience:
More than 8 years of experience in customer experience management.
Experience in real estate will be preferred.
Candidates from banking, hospitality can be considered for this role.
Team Management experience mandatory.
Critical Skills:
Functional Skills
Collections Management: Understands collections management in depth and sets and drives efficiency targets for team.
Customer Experience Management: Has an in-depth understanding of diverse customer profiles and their contexts and needs; uses this understanding to train others on how to serve customers.
Proactively tracks customer issues and complaints to recommend improvements in systems and procedures to address those needs
Referral/Loyalty Management: Guides team members to communicate USP of GPL offerings effectively, build in-depth knowledge of projects and resolve customer queries conclusively to drive referral/loyalty sales
Handover: Establishes processes where different teams can work collaboratively to ensure a smooth take-over and meet project timelines as well as commitment to customers
Behavioral Skills
Team management
Influencing Skills
Negotiation Skills
Stakeholder management
Crisis Management & Conflict Resolution
Reporting Structure
The role reports to Project Director and has matrix reporting to Head of Cluster for Customer Centricity in the zonal office
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Unlock Your Site CC Potential: Insight & Career Growth Guide
Real-time Site CC Jobs Trends in Gurugram, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Site CC in Gurugram, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 7301 jobs in India and 83 jobs in Gurugram. This comprehensive analysis highlights market share and opportunities for professionals in Site CC roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! ScaleneWorks is currently hiring and seeking a Site CC TL to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Site CC TL Jobs Gurugram.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ScaleneWorks adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Site CC TL Jobs India varies, but the pay scale is rated "Standard" in Gurugram. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Site CC TL typically include Business Operations Specialists and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Site CC TL interview at ScaleneWorks, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the ScaleneWorks's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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