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Site CC TL Job Opening In Gurugram – Now Hiring ScaleneWorks


Job description

Roles & Responsibilities
The incumbent will be responsible for end-to-end customer relationship journey & NPS (Managing all aspects of after-sales relationship post the booking stage through ensuring timely sale related documentation, collections, and resolution of customer issues)
Financial
Devise & distribute the collections targets basis the AOP projections
Strategize the collection projections for the month
Operational
Monitor and supervise the daily activities of each team member to ensure adherence to internally defined SOPs and timelines
Responsible for meeting the collection targets
Monitor the daily grievances and escalations received from customers
Ensure timely, accurate and satisfactory solutions are provided by team members to each of these queries
Support team on difficult or new issues requiring expertise
Mitigate escalated customer issues
Coordinate with other functions to resolve customer issues
Coordinate with various internal key functional teams to ensure that the collections are streamlined and can be brought in within the timelines
Maintain a high Net Promoter Score from customers
Site based customer engagement
People
Defines and sets work objectives for team members
Balances work allocation in team
Reviews tasks completed by team members and conduct regular performance reviews
Completes performance appraisals of team
Carries out team building & engagement activities
Process Adherence & Improvement
Identifies processes/procedures in own work area that need improvement
Recommends process improvement ideas to streamline efficiency/costs/productivity
Undertakes process improvement activities in own work area
Complies with company defined guidelines and processes
Adheres to project timelines
Qualification
Graduate with 12-15 years of relevant customer management experience
Experience:

More than 8 years of experience in customer experience management.

Experience in real estate will be preferred.

Candidates from banking, hospitality can be considered for this role.


Team Management experience mandatory.


Critical Skills:
Functional Skills
Collections Management: Understands collections management in depth and sets and drives efficiency targets for team.


Customer Experience Management: Has an in-depth understanding of diverse customer profiles and their contexts and needs; uses this understanding to train others on how to serve customers.

Proactively tracks customer issues and complaints to recommend improvements in systems and procedures to address those needs
Referral/Loyalty Management: Guides team members to communicate USP of GPL offerings effectively, build in-depth knowledge of projects and resolve customer queries conclusively to drive referral/loyalty sales
Handover: Establishes processes where different teams can work collaboratively to ensure a smooth take-over and meet project timelines as well as commitment to customers
Behavioral Skills
Team management
Influencing Skills
Negotiation Skills
Stakeholder management
Crisis Management & Conflict Resolution
Reporting Structure
The role reports to Project Director and has matrix reporting to Head of Cluster for Customer Centricity in the zonal office

Required Skill Profession

Business Operations Specialists


  • Job Details

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Unlock Your Site CC Potential: Insight & Career Growth Guide


Real-time Site CC Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Site CC in Gurugram, India, highlighting market share and opportunities for professionals in Site CC roles.

7301 Jobs in India
7301
83 Jobs in Gurugram
83
Download Site Cc Jobs Trends in Gurugram and India

Are You Looking for Site CC TL Job?

Great news! is currently hiring and seeking a Site CC TL to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ScaleneWorks adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Site CC TL Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Gurugram. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Site CC TL?

Key qualifications for Site CC TL typically include Business Operations Specialists and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Site CC TL?

To improve your chances of getting hired for Site CC TL, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Site CC TL Job Success

ScaleneWorks interview tips for Site CC TL

Here are some tips to help you prepare for and ace your Site CC TL job interview:

Before the Interview:

Research: Learn about the ScaleneWorks's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Site CC TL interview at ScaleneWorks, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the ScaleneWorks's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Site CC TL Positions

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