Job Title: Site Reliability Engineer (SRE) – Production Support
Location: Bengaluru
Job Summary:
We are looking for a skilled Site Reliability Engineer (SRE) with strong experience in production support, DevOps practices, and cloud infrastructure management .
The ideal candidate will be responsible for maintaining the reliability, performance, and scalability of critical systems through automation, monitoring, and proactive incident management.
Key Responsibilities:
- Provide 24/7 production support for business-critical applications, ensuring system uptime and reliability.
- Monitor and manage system health using tools such as PagerDuty and Application Performance Monitoring (APM) tools.
- Implement and maintain CI/CD pipelines using Jenkins and other automation tools.
- Collaborate with DevOps and development teams to troubleshoot and resolve production issues efficiently.
- Work with AWS or Azure cloud platforms for deployment, monitoring, and optimization.
- Perform root cause analysis (RCA) and drive preventive measures for recurring incidents.
- Manage and optimize database systems (SQL/NoSQL) to ensure availability and performance.
- Develop scripts or automation tools to streamline operations and improve reliability.
- Support release and deployment processes following DevOps best practices.
Required Skills & Experience:
- 4–8 years of experience in Site Reliability Engineering, DevOps, or Production Support .
- Strong knowledge of cloud platforms – AWS or Azure.
- Hands-on experience with Jenkins and CI/CD pipelines .
- Proficiency in monitoring and alerting tools (PagerDuty, APM tools such as Datadog, AppDynamics, or New Relic).
- Basic to intermediate database knowledge (PostgreSQL, Oracle, MySQL, etc.).
- Strong understanding of incident, change, and problem management processes (ITSM).
- Scripting experience in Python, Shell, or Bash is an advantage.
- Excellent communication and analytical skills with a proactive problem-solving mindset.
Key Skills:
- Production Support
- Devops
- SRE
- Database Knowledge
- PagerDuty
- Jenkins
- Aws/Azure
- CI/CD
- APM