Site Reliability Engineer

Be a Professional SRE: Implement site reliability engineering and DevOps best practices.

Feed non-functional requirements into the product backlog, such as, but not limited to, high availability, scalability, self-healing, observability, continuous delivery, security 

Build and maintain monitoring for all aspects of infrastructure, micro-services and the platform and implement Alerting mechanism using cloud native solutions

Automate IaC and CICD and promote best practices for our CI/CD processes

Provide primary operational support and engineering for multiple large, distributed platforms

Act as the go to person for any production issue.

Troubleshoot and monitor until successful mitigation, communicate effectively, postmortem and implementation of the learnings.

Focus on Continuous improvement and technical standards – drive improvements in productivity, monitoring, tooling and set industry best practices.

Act as the go to person for any production issue.

Communicate effectively, manage mitigation, remediation, postmortem and implementation of the learnings.

On-call Rotation: Participate in on-call/shift rotations (L3).

When on-call, you are expected to drive the troubleshooting and mitigation activities while working on incident

Be innovative and curious:

Maintain end-to-end security ensuring that we meet best practices standards

Keep up-to-date with emerging cloud technology trends, especially around DevOps, Service Reliability and Security.

Adopt pan-TR operation principles to ensure consistency and efficiency

Documenting “tribal” knowledge.

Constant upkeep of documentation and runbooks can ensure that teams get the information they need right when they need it

Extreme collaboration within our teams – Canada, US, Mexico, and India

Bachelor's degree in Computer Science or related field - a must

Minimum of 3 years of experience as DevOps engineer and/or Cloud engineer with hands on experience in AWS or Azure cloud technologies

Highly skilled in Unix/Linux and knowledge (exposure to RHEL)

Proven experience in building and operating PRODUCTION cloud native infrastructure, applications and services on AWS or Azure 

Must have experience with Version Control and CI/CD (Git / CodePipeline or Azure DevOps …)

Must have experience with writing Infrastructure as Code (IaC) (Terraform, CloudFormation, or Azure Resource Manager…)

Must have scripting and programming experience (Bash, PowerShell, or Python)

Experience or knowledge of Distributed logging: ELK, DataDog, CloudWatch, or Azure Monitor

Team player with a can-do attitude

Rotational Shift

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.

This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions.

Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.

We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

Social Impact: Make an impact in your community with our Social Impact Institute.

We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency.

Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.