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Sms Deliverability Manager Job Opening In Bengaluru – Now Hiring Capillary Technologies


Job description

We are seeking an experienced and strategic SMS Deliverabilty Mnaager to join our team.

In this role, you will lead our SMS Deliverability Consulting practice, overseeing a team of deliverability consultants while defining and implementing SMS deliverability strategies for our enterprise clients.


Strategy & Consulting

  • Act as the in-house expert on SMS deliverability, responsible for monitoring delivery rates, latency, and operator-level performance across key markets (India, Middle East, Japan, SEA).
  • Partner with enterprise clients to design and execute SMS deliverability strategies that maximize reach and engagement while ensuring compliance with local telecom regulations.
  • Stay ahead of carrier policy changes, DLT regulations, and global messaging standards to ensure consistent deliverability and throughput.
  • Work cross-functionally with Customer Success, Product, and Engineering teams to define deliverability best practices and optimize messaging performance.

Deliverability Issue Resolution

  • Serve as the final escalation point for complex deliverability or routing issues related to carrier filtering, sender ID restrictions, or message template rejections.
  • Analyze routing data, DLR reports, and operator feedback to identify root causes and implement corrective measures.
  • Build and maintain relationships with telecom aggregators, carriers, and SMS gateway providers to proactively manage throughput and sender reputation.
  • Ensure proper configuration and monitoring of sender IDs, templates, and DLT registrations for all high-volume accounts.
  • Develop and maintain deliverability dashboards, track key performance indicators (DLR%, latency, operator-wise performance), and recommend optimization strategies.

Business Growth & Client Success

  • Collaborate with Customer Success and Sales teams to identify opportunities for campaign optimization and service upsells related to SMS strategy and routing efficiency.
  • Partner with clients to improve ROI through high-quality deliverability consulting and performance improvements.
  • Provide actionable insights to clients on improving campaign performance, content compliance, and operator engagement rates.

Cross-Functional Collaboration

  • Work closely with the Product and Engineering teams to shape the product roadmap for SMS routing and deliverability features.
  • Partner with Marketing and CS teams to develop best-practice playbooks, whitepapers, and thought leadership content showcasing Gateway’s expertise in global messaging.
  • Collaborate with Support teams to resolve client-specific issues and improve overall messaging reliability.

What You’ll Bring

  • 7–10 years of experience in SMS Deliverability, Carrier Relations, or related fields (CPaaS, Messaging Infrastructure, Telecom Operations).
  • Strong understanding of A2P messaging, carrier routing, DLT compliance, and sender reputation management.
  • Experience managing deliverability across multiple markets (India, GCC, SEA, Japan) and working with both local and global aggregators.
  • Hands-on experience with SMS gateway platforms (Twilio, Route Mobile, Kaleyra, Gupshup, Infobip, MSG91, etc.).
  • Familiarity with operator-level feedback mechanisms, DLR analysis, and traffic routing optimization.
  • Understanding of SMS content regulations (TRAI DLT, CTIA, GDPR, PDPA, etc.) and campaign compliance management.
  • Strong analytical skills with the ability to interpret data and translate insights into actionable deliverability improvements.
  • Excellent troubleshooting, communication, and client management skills in high-pressure situations.

Bonus:

  • Experience with multi-channel deliverability (SMS + WhatsApp + RCS).
  • Prior exposure to carrier-level integrations or SMS platform operations.



Disclaimer:

It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Capillary Technologies.

The individuals or organizations sending these false employment offers may pose as a Capillary Technologies recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid training.

Be advised that Capillary Technologies does not extend unsolicited employment offers.

Furthermore, Capillary Technologies does not charge prospective employees with fees or make requests for funding as a part of the recruitment process.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

Required Skill Profession

Operations Specialties Managers


  • Job Details

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Unlock Your Sms Deliverability Potential: Insight & Career Growth Guide


Real-time Sms Deliverability Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Sms Deliverability in Bengaluru, India, highlighting market share and opportunities for professionals in Sms Deliverability roles.

158 Jobs in India
158
23 Jobs in Bengaluru
23
Download Sms Deliverability Jobs Trends in Bengaluru and India

Are You Looking for Sms Deliverability Manager Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Capillary Technologies adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Sms Deliverability Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bengaluru. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Sms Deliverability Manager typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Sms Deliverability Manager Job Success

Capillary Technologies interview tips for Sms Deliverability Manager

Here are some tips to help you prepare for and ace your Sms Deliverability Manager job interview:

Before the Interview:

Research: Learn about the Capillary Technologies's mission, values, products, and the specific job requirements and get further information about

Other Openings

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Dress Professionally: Choose attire appropriate for the company culture.

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Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

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Final Thought:

To prepare for your Sms Deliverability Manager interview at Capillary Technologies, research the company, understand the job requirements, and practice common interview questions.

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