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Urgent! Soft Service Executive Job Opening In Gurugram – Now Hiring Confidential

Soft Service Executive



Job description

Key Responsibilities:

  • Manage and coordinate soft services, including cleaning, catering, security, reception, mail services, and landscaping.
  • Develop and implement standard operating procedures for all soft services.
  • Oversee service providers and contractors, ensuring they meet quality standards and contractual obligations.
  • Conduct regular inspections and audits to maintain service quality and identify areas for improvement.
  • Manage budgets for soft services and identify cost-saving opportunities.
  • Handle customer inquiries and complaints related to soft services, ensuring timely resolution.
  • Develop and maintain positive relationships with clients, tenants, and internal stakeholders.
  • Implement and monitor health and safety protocols within soft service operations.
  • Coordinate with other departments to ensure seamless integration of soft services with overall facility management.
  • Prepare and present regular reports on service performance, costs, and improvement initiatives.

Qualifications:

  • Bachelor's degree in Facility Management, Business Administration, or related field.
  • Minimum of 5 years of experience in soft services management or related role.
  • Strong knowledge of soft service operations, including cleaning, catering, security, and reception services.
  • Excellent understanding of health and safety regulations and best practices.
  • Proven experience in contract management and vendor relations.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in Microsoft Office Suite and facility management software.
  • Ability to analyze data and generate insightful reports.
  • Customer service-oriented with strong problem-solving skills.

Desired Skills:

  • Relevant industry certifications (e.g., IFMA, BIFM).
  • Experience with sustainability initiatives in facility management.
  • Knowledge of quality management systems (e.g., ISO 9001).


Skills Required
Contract Management, Relationship Management, Facility Management, safety regulations


Required Skill Profession

Information And Record Clerks



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