Sprinklr Developer:
We are seeking a Sprinklr Developer who will design, configure, and maintain Sprinklr solutions across engagement, care, and marketing functions.
This role will play a critical part in enabling Etihad to deliver seamless, personalized, and data-driven customer experiences.
Job Locations: Bangalore, Pune, Gurgaon, Chennai, Hyderabad, Bhopal and Jaipur
Exp- 3+ years
Key Responsibilities
- Configure and optimize Sprinklr modules (Social Listening, Care,) to support Etihad’s digital customer experience strategy
- Develop workflows, automation, rules, and dashboards to improve service quality and customer engagement across channels
- Integrate Sprinklr with enterprise platforms (CRM, loyalty, analytics, and data warehouse systems) via APIs and connectors
- Collaborate with Digital, Marketing, Customer Experience, and IT teams to translate business needs into scalable Sprinklr solutions
- Ensure Sprinklr configurations align with governance, compliance, and data privacy standards
- Monitor platform performance, troubleshoot issues, and engage with Sprinklr support to resolve incidents
- Provide training, documentation, and best practices to business users for effective platform adoption
- Previous experience in configuring workflows on Live Chat and WhatsApp
Required Qualifications
- Bachelor’s degree in Computer Science, Information Systems, Marketing Technology, or a related field
- 3+ years of hands-on experience configuring and developing in Sprinklr
- Hands-on experience with SprinklrAI+, dynamic workflows, SmartFAQs, setting up zeroshot model is mandatory
- Proficiency in APIs, REST/JSON integrations, and data handling
- Experience in building dashboards, reporting, and automation rules within Sprinklr
- Strong analytical and problem-solving skills with attention to detail
- Excellent communication and stakeholder management skills
Preferred Qualifications
- Sprinklr certifications (e.g., Platform Administrator, Modern Care, or Marketing Specialist)
- Experience integrating Sprinklr with CRM (Salesforce, Dynamics), loyalty systems, or analytics platforms (Adobe Analytics, Google Analytics)
- Familiarity with SQL and data visualization (Power BI, Tableau)
- Prior experience in aviation, travel, or hospitality industries.