Software Engineer (Frontend or Fullstack) – Change Management
Location: Pune, India - Hybrid | Full-Time
Zendesk is building a next-generation IT Service Management (ITSM) platform to help organisations streamline internal operations, modernise IT workflows, and enhance service delivery across the enterprise.
As part of this initiative, we are assembling a new Change Management team that will design, build, and evolve the change request and approval framework that drives IT process reliability and compliance.
We are seeking a Software Engineer (Frontend or Full-stack) to join this growing team and help build engaging, performant interfaces for change request workflows.
You’ll work closely with cross-functional partners to deliver user-friendly features that meet the needs of enterprise IT teams.
This is a great opportunity for engineers who want to grow their frontend and platform development skills while contributing to a new product area with real impact.
Develop and Deliver Exceptional Front-End Experiences
Work closely with Designers and Product Managers to create engaging, user-friendly experiences for service catalog admins.
Implement responsive and accessible UI components, ensuring a seamless experience across different devices and screen sizes.
Optimize front-end performance, load times, and API interactions to provide a fast, efficient user experience.
Contribute to the evolution of Zendesk’s front-end architecture, improving maintainability, modularity, and developer experience.
Collaborate and Grow as an Engineer
Work with backend engineers to integrate GraphQL and REST APIs, ensuring smooth data flow and efficient state management.
Participate in code reviews, sharing constructive feedback and learning from teammates.
Contribute to technical discussions, system design reviews, and UI/UX improvement initiatives.
Help maintain up-to-date and accurate front-end documentation.
Participate in agile development processes, helping improve team efficiency and delivery speed.
Contribute to a High-Performing Engineering Culture
Stay up to date with best practices in structured service catalog architectures.
Advocate for clean, maintainable, and scalable front-end code.
Gain exposure to real-world front-end challenges at an enterprise scale.
Participate in on-call rotations after an initial training period, helping maintain the reliability of our front-end services.
Required Qualifications
2+ years of professional experience in software development, focusing on structured service catalog modeling or automation-driven workflows.
Strong proficiency in JavaScript and TypeScript, with experience using React and Redux.
Understanding of GraphQL and REST APIs, and how to efficiently consume data from backend services.
Experience with modern front-end build tools such as Webpack, Babel, and Vite.
Familiarity with component-based architecture and front-end state management patterns.
Passion for building accessible, performant, and user-friendly applications.
Strong problem-solving skills and a willingness to learn and take on new challenges.
Excellent communication skills, with the ability to work effectively in a team environment.
Preferred Qualifications
Experience working on enterprise service catalog platforms, ITSM, or structured request management solutions.
Familiarity with front-end testing frameworks such as Jest, Cypress, or React Testing Library.
Exposure to backend technologies such as Ruby on Rails (for full-stack candidates).
Prior experience working with design systems and component libraries.
Experience in HR Service Management (HRSM), IT Asset Management (ITAM), or Employee Service software is a plus.
Tech Stack You’ll Work With
Backend: Ruby, Ruby on Rails, MySQL
Frontend: JavaScript, TypeScript, React, Redux, GraphQL
DevOps & Monitoring: DataDog, CI/CD tools
Cloud & Infrastructure: AWS, Kubernetes (nice-to-have)
Be part of Zendesk’s future.
The Employee Service business is a key strategic priority with strong investment and executive support.
Work on impactful projects.
Help organizations streamline service requests and automate fulfillment.
Grow your career.
Learn from experienced engineers and contribute to a fast-growing product.
Develop at scale.
Work with modern technologies on a high-scale, enterprise-grade platform.
Enjoy flexibility.
Hybrid-friendly culture with strong work-life balance.
We’d love to hear from you.
Apply now and help us shape the future of customer experience.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week.
This role must attend our local office for part of the week.
The specific in-office schedule is to be determined by the hiring manager.