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Software Engineer II Job Opening In Pune – Now Hiring Keywords Studios


Job description

About Us:

Helpshift - A Keywords Studio, bridges the disconnect between conventional customer service channels — such as email and phone support — and a growing consumer base that does more on mobile phones and has a strong preference for messaging as the primary mode of communication.

Through Helpshift’s AI-powered customer service product, companies can resolve issues efficiently, boosting customer satisfaction in the process.

Companies such as Supercell, Scopely, Rovio, and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support.

Helpshift is installed on 2 billion+ devices worldwide and serves more than 820 million active consumers.

Some numbers that illustrate our scale:

  • 85k/RPS
  • 30ms response time
  • 300 GB data transfer/hour
  • 1000 VMs deployed at peak

We are looking for an ambitious, experienced, driven and solution orientated individual that thrives in a fast-paced, cutting-edge, technology-driven environment.

You will be an integral part of our product and platform development team, collaborating with multiple teams to deliver high-quality and highly scalable products. 

Responsibilities: 

  • Design and develop product features that are delivered to 820M monthly active users and can scale to 100K+ RPS.
  • Take ownership of the product features and be responsible for its quality.
  • Write clean code with proper test coverage.
  • Review others’ code and ensure that it is up to organization standards.
  • Mentor junior members of the team.
  • Build reusable modules and libraries for future use.
  • Optimize application for maximum speed and scalability.
  • Participate in the hiring process.
  • Keep calm and learn every day.

Requirements

About you: 

  • 4+ years of medium to large scale server-side software development experience.
  • Strong working knowledge of a backend programming language like Clojure and Java in production.
  • Thorough knowledge of CS fundamentals: Data structures and time complexity of algorithms.
  • Knowledge of system design and architecture.
  • Experience in working with one or more of MongoDB, Redis, Elasticsearch, Kafka, and Postgresql at scale.
  • Knowledge of Posix compliant operating systems (we develop on Mac OS X and deploy on GNU/Linux).
  • Comfortable using CLI tools for achieving day-to-day tasks.
  • Experience in writing unit and integration tests.
  • Excellent problem-solving skills and a proactive approach to issue resolution.
  • Excellent verbal and written communication skills.
  • Bachelor’s degree in Computer Science (or equivalent).

Nice to have:

  • Knowledge of frontend development and tools, especially JavaScript and React.
  • Knowledge of functional programming is a plus (we use Clojure).
  • Experience with benchmarking systems for performance, and failure detection.

Benefits

  • Hybrid setup
  • Worker's insurance
  • Paid Time Offs
  • Other employee benefits to be discussed by our Talent Acquisition team in India

Closing: 

Helpshift embraces diversity.

We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.

Privacy Notice

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice.

For more information, please see our Applicant Privacy Notice at .

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Software Engineer Potential: Insight & Career Growth Guide


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Are You Looking for Software Engineer II Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Keywords Studios adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Software Engineer II Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Pune. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Software Engineer II?

Key qualifications for Software Engineer II typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Software Engineer II Job Success

Keywords Studios interview tips for Software Engineer II

Here are some tips to help you prepare for and ace your Software Engineer II job interview:

Before the Interview:

Research: Learn about the Keywords Studios's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

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Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

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Final Thought:

To prepare for your Software Engineer II interview at Keywords Studios, research the company, understand the job requirements, and practice common interview questions.

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By following these tips, you can increase your chances of making a positive impression and landing the job!

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