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Software Engineer - ITOM Job Opening In Bengaluru – Now Hiring Eximietas Design


Job description

ServiceNow ITOM Developer Job Description

Job Title: ServiceNow ITOM Developer


Job Overview

We are seeking a skilled ServiceNow ITOM Developer with over 5 years of experience to

join our dynamic IT team.

The ideal candidate will have extensive hands-on expertise in

implementing, configuring, and optimizing ServiceNow IT Operations Management

(ITOM) modules, including Discovery, Service Mapping, Event Management, and CMDB.

This role involves designing and developing scalable ITOM solutions, integrating with

third-party systems, and driving automation to enhance IT operations efficiency.

The

candidate will collaborate with cross-functional teams to deliver robust, service-aware

IT solutions that align with business objectives.


Key Responsibilities

Design and Implementation: Develop, configure, and customize ServiceNow ITOM solutions, including Discovery, Service Mapping, Event Management, and Cloud Management, to meet business requirements.


CMDB Management: Ensure accurate population and maintenance of the Configuration Management Database (CMDB) through Discovery and Service Mapping, adhering to best practices and CSDM (Common Service Data Model).


Integration and Automation : Implement integrations with external systems (e.g., AWS, Azure, monitoring tools) using REST/SOAP APIs, Service Graph Connectors, and orchestration workflows to streamline IT operations.


Event Management: Configure Event Management rules, alert rules, and event

mappings to enable proactive issue detection and resolution.

• Scripting and Development: Write and maintain scripts (JavaScript, GlideScript) for business rules, client scripts, UI actions, and workflows to enhance ITOM functionality.


Troubleshooting and Optimization: Troubleshoot Discovery logs, service mapping issues, and integration challenges to ensure optimal performance andsystem health.

• Collaboration: Work closely with ITSM, ITAM, and other ServiceNow module teams to ensure seamless integration and alignment with ITIL processes.

• Documentation and Training: Create technical documentation, including design specifications, test plans, and user guides.

Provide training and support to end-users and stakeholders.

• Continuous Improvement: Stay updated with ServiceNow releases, best practices, and emerging features to recommend and implement process improvements.

• Governance and Compliance: Adhere to IT change management and governance processes while maintaining platform stability and security.


Required Skills and Qualifications

Experience: Minimum 5 years of hands-on experience in ServiceNow

development, with at least 3 years focused on ITOM modules (Discovery, Service

Mapping, Event Management, CMDB).


Technical Skills:

o Proficiency in JavaScript, GlideScript, HTML, CSS, and ServiceNow scripting (business rules, script includes, UI policies, etc.).

o Strong knowledge of ServiceNow ITOM modules, including configuration, customization, and troubleshooting.

o Experience with REST/SOAP APIs, Service Graph Connectors, and integration with third-party tools (e.g., AWS, Azure, SCCM).

o Familiarity with ITIL v3/v4 methodologies and their application in ServiceNow.

o Hands-on experience with Flow Designer, Service Catalog, and Performance Analytics for reporting and dashboards.


Certifications:

o ServiceNow Certified System Administrator (required).

o ServiceNow Certified Implementation Specialist – ITOM (preferred).

o Additional certifications in Event Management, Discovery, or Cloud Management are a plus.


Soft Skills:

o Strong problem-solving and analytical skills to address complex ITOM challenges.


o Excellent communication skills to interact with technical and non-technical stakeholders, including network engineers, systemadministrators, and business teams.

o Ability to work in a fast-paced, agile environment and manage multiple priorities.


Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).


Preferred Qualifications

• Experience with ServiceNow Orchestration and Cloud Provisioning and Governance (CPG).

• Knowledge of network protocols, MID servers, and infrastructure setup for effective Discovery implementation.

• Familiarity with AIOps, machine learning, or AI-driven insights within ServiceNow ITOM.

• Experience working with Agile/Scrum methodologies and SAFe framework.

  • • Prior experience in consulting or advisory

Required Skill Profession

It System Custom Software Development,software Development


  • Job Details

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Unlock Your Software Engineer Potential: Insight & Career Growth Guide


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Are You Looking for Software Engineer ITOM Job?

Great news! is currently hiring and seeking a Software Engineer ITOM to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Eximietas Design adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Software Engineer ITOM Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bengaluru. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Software Engineer ITOM?

Key qualifications for Software Engineer ITOM typically include It System Custom Software Development,software Development and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Eximietas Design interview tips for Software Engineer   ITOM

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Other Openings

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