<p>Immediate Hiring Software Engineer (Remote)<br/><br/>We are looking for a Software Engineer to join our Contact Center Automation team.
This role involves working on voice bot automation, enhancing customer experience through AI-driven call flows.<br/><br/>Location : Remote<br/><br/>Joining : Immediate<br/><br/>Salary : Negotiable for the right candidate<br/><br/>Key Responsibilities :<br/><br/> - Develop and optimize Node.js applications for call flow automation<br/><br/> - Integrate with APIs and Google Dialogflow CX (NLP engine)<br/><br/> - Write clean, scalable, and testable code using best practices (Jest for unit tests)<br/><br/> - Design call flows in Google Dialogflow CX based on business needs<br/><br/> - Engage in analysis, debugging, and troubleshooting<br/><br/> - Collaborate with developers across teams in an Agile/Scrum environment<br/><br/> - Own your deliverables from development to deployment & maintenance<br/><br/>Requirements :<br/><br/> - 5+ years of experience as a backend software developer (any language)</p><p><br/></p><p>- Strong experience with Node.js & TypeScript<br/><br/> - Knowledge of Object-Oriented & Functional Programming principles<br/><br/> - Experience in API development & integration<br/><br/> - Strong focus on writing testable, high-quality code<br/><br/> - Fluent spoken & written English<br/><br/>Preferred Skills (Good to Have) :<br/><br/>- Knowledge of Google Cloud Services<br/><br/>- Experience with NLP Automation services & bots<br/><br/>- Experience with Google Dialogflow CX (or similar NLP platforms)</p> (ref:hirist.tech)