<p><p><b>Software Support Engineer</b><br/><br/><b>Position Overview :</b><br/><br/>We are seeking an experienced Software Support Engineer to join our team.
The ideal candidate will bring strong technical expertise, excellent communication skills, and a customer-first mindset.
You will be responsible for troubleshooting complex issues, supporting customers, collaborating with cross-functional teams, and driving continuous improvements in our support processes.<br/><br/><b>Key Responsibilities :</b><br/><br/>- Deliver effective customer service by leveraging in-depth product knowledge.<br/><br/></p><p>- Collaborate with cross-functional teams to exceed customer expectations and provide timely updates on issue resolution.<br/><br/></p><p>- Troubleshoot installation, configuration, and testing issues across multiple programming languages and build environments.<br/><br/></p><p>- Share technical expertise, best practices, and guidance with customers and internal support teams.<br/><br/></p><p>- Maintain and enhance a comprehensive knowledge base of known issues, solutions, and workarounds.<br/><br/></p><p>- Collect and relay customer feedback on features, bugs, and improvements to the Product team.<br/><br/></p><p>- Promote a culture of continuous learning and technical excellence.<br/><br/><b>Required Experience :</b><br/><br/>- Minimum 8 years of software development or technical support experience in a customer-facing role.<br/><br/></p><p>- Fluency in written and spoken English.<br/><br/></p><p>- Flexibility to work in EU or US time zones.<br/><br/><b>Required Technical Skills :</b><br/><br/>- Strong knowledge of Microsoft Windows operating systems (client & server).</p><p><br/>- Expertise in .NET, C#, WPF, and WinForms.<br/><br/></p><p>- Hands-on experience with integrations (e.g., Azure DevOps).<br/><br/></p><p>- Proficiency in scripting languages and understanding of network protocols.<br/><br/></p><p>- Familiarity with test automation, mobile (Android), and web testing methods.<br/><br/></p><p>- Basic understanding of C++/QT and databases.<br/><br/></p><p>- Experience using JIRA for issue tracking.<br/><br/><b>Required Soft Skills :</b><br/><br/>- Strong hands-on experience with remote troubleshooting methods.<br/><br/></p><p>- Excellent written, verbal, and presentation skills.<br/><br/></p><p>- Strong problem-solving and analytical abilities.<br/><br/></p><p>- Ability to work both independently and collaboratively within a team.<br/><br/></p><p>- Capability to multi-task across diverse technology platforms and products.<br/><br/><b>Nice to Have :</b><br/><br/>- Knowledge of WebDriver technologies (e.g., Selenium).<br/><br/></p><p>- Familiarity with Linux operating systems (client & server).<br/><br/></p><p>- Basic understanding of Java and JavaScript.<br/><br/></p><p>- A strong desire to learn and adapt to new technologies</p><br/></p> (ref:hirist.tech)