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Urgent! Software Support Engineer Job Opening In Pune – Now Hiring Confidential

Software Support Engineer



Job description

Responsibilities

  • Ownership of technical enquiries - Identify, diagnose and resolve incidents raised by clients.
  • Progressing all incidents through to resolution and working with the client to verify effectiveness of solution.
  • Execute tasks to help our customers successfully install, integrate, and maintain Pitney Bowes Technologies in accordance with our best practices.
  • The successful candidate will have a customer centric attitude by understanding how customers use the Pitney Bowes Technologies, helping to continuously improve the customer experience, and having an I own the resolution mentality.
  • Perform root cause analysis to determine failure trends and work with technical teams to improve the quality of the solution.
  • Participates as a subject matter expert in supporting the development and launch of new products and solutions into the Pitney Bowes space.
  • Offers recommendations to engineering on product features and modifications through client feedback and analysis.
  • Provides input for improvement and updating of technical documentation (User Documentation, Standard Operating Procedures, FAQs).
  • Responsible for creating and maintaining technical training curriculums.
  • Thoroughly document client communication and solutions in ticketing system.
  • Strong interpersonal skills to interact with clients and internal teams.
  • Strong written communication skills to respond to client communications and publish technical documents.
  • Innovate on current processes to constantly improve support operations.

Qualifications

  • Strong English Communication Skills
  • 1-3 years relevant (i.e. industry/product) experience or equivalent API expertise
  • Direct customer facing experience
  • Trouble Shooting/Development Experience in Programming Languages: Java, C++, .NET, C#, Perl, JSON, XML etc.
  • Proven ability to thrive in fast paced day-to-day activity
  • Degree in Engineering, computer science, or equivalent preferred
  • Excellent problem solving and analytical skills
  • Ability to multitask and prioritize responsibilities
  • Proven leadership, communication, and writing skills coupled with strong interpersonal, and relationship management required
  • Excellent Customer Service Skills required
  • Shipping industry knowledge is preferred
  • Minimal travel required


Skills Required
Root Cause Analysis, Documentation, Subject Matter Expert, Client Handling


Required Skill Profession

Computer Occupations



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