Job Overview
We are seeking a skilled Software Support Specialist to join our team.
In this role, you will provide technical support to internal and external users, including customer service teams, clients, and partners.
Key Responsibilities
- Provide timely and accurate technical support to customers via various communication channels
- Work closely with the Engineering department to debug and resolve software technical issues
- Communicate and coordinate feedback and inputs to the development team
- Assist the QA lead with quality assurance activities
- Troubleshoot technical issues with minimal support from the development team
- Propose workarounds to customers when fixes are not immediately available
- Follow up with clients to ensure issues are resolved
- Support the roll-out of new applications
- Develop procedural documentation to support customer support processes
- Manage multiple cases simultaneously
- Evaluate and test new releases
- Contribute to process improvements by proposing new ideas and solutions
Requirements
- Technical knowledge of web and mobile applications
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Experience with quality assurance processes
What We Offer
- A dynamic and supportive work environment
- Ongoing training and professional development opportunities
- The chance to work on exciting projects and contribute to process improvements