Solution Architect, ServiceNow CMDB, Googler Technology and Engineering

Job description

Solution Architect, ServiceNow CMDB, Googler Technology and Engineering

_corporate_fare_ Google _place_ Hyderabad, Telangana, India

**Advanced**

Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.

**Minimum qualifications:**

+ Bachelor's degree in Computer Science, Management Information Systems, or other technical field, or equivalent practical experience.
+ Certification in ServiceNow Configuration Management Database (CMD), Certified Service Desk Manager (CSDM) (e.g., CIS - Data Foundations).
+ 12 years of experience in IT.
+ 5 years of experience in ServiceNow CMDB design and implementation.
+ Experience in data modeling, normalization, and reconciliation techniques.
+ Experience in the ServiceNow platform, including CMDB, CSDM, Discovery, Service Mapping, and IntegrationHub and experience with The Information Technology Infrastructure Library (ITIL) principles, such as Service Asset and Configuration Management (SACM).

**Preferred qualifications:**

+ Certification in System Administrator (CSA) and Certified Implementation Specialist (CIS) in relevant modules (e.g., ITSM, ITOM), including Discovery (CIS-Discovery) and Service Mapping (CIS-Service Mapping).
+ Experience with Performance Analytics or other BI/analytics platforms.
+ Experience with AI/ML data enablement, such as Now Intelligence.
+ Experience with data migrations from legacy systems.

**About the job**

In this role, you will design, implement, and govern the CMDB architecture and governance of our ServiceNow platform.

With your subject matter experience in the Common Service Data Model (CSDM), Configuration Management Database (CMDB), and platform data governance, you will design and architect enterprise CMDB by ensuring the integrity, reliability, and effectiveness of our configuration data, which supports key business outcomes across the organization.

At Corp Eng, we build world-leading business solutions that scale a more helpful Google for everyone.

As Google’s IT organization, we provide end-to-end solutions for organizations across Google.

We deliver the right tools, platforms, and experiences for all Googlers as they create more helpful products and services for everyone.

In the simplest terms, we are Google for Googlers.

**Responsibilities**

+ Lead the design, architecture, and strategy for ServiceNow Configuration Management Database (CMDB), ensuring alignment with Common Service Data Model (CSDM) framework, defining Continuous Integration (CI) classes and relationships for IT Services (e.g., ITSM, ITOM, HAM and SAM).
+ Establish and enforce data-governance policies, standards, and procedures to maintain data quality, integrity, and consistency.
+ Architect and oversee integrations with data sources, including ServiceNow Discovery and IntegrationHub, ensure an accurate and automated CMDB population.
+ Design and implement Service Mapping to visualize service-to-infrastructure dependencies, provide a view of IT service composition for IT services.
+ Monitor and optimize CMDB performance, health, scalability, using dashboards and metrics to report on status and compliance.

Mentor team on CMDB best-practices as a Subject Matter Expert (SME), and stakeholder collaboration to gather requirements and deliver data solutions for IT-services.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .

Google is proud to be an equal opportunity and affirmative action employer.

We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.

See alsoGoogle's EEO Policy (https://www.google.com/about/careers/applications/eeo/) ,Know your rights: workplace discrimination is illegal (https://careers.google.com/jobs/dist/legal/EEOC_KnowYourRights_10_20.pdf) ,Belonging at Google (https://about.google/belonging/) , andHow we hire (https://careers.google.com/how-we-hire/) .

If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form (https://goo.gl/forms/aBt6Pu71i1kzpLHe2) .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes.

Please do not forward resumes to our jobs alias, Google employees, or any other organization location.

Google is not responsible for any fees related to unsolicited resumes.
Google is proud to be an equal opportunity workplace and is an affirmative action employer.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCP_EEO_Post.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.

Required Skill Profession

Other General