Specialist Metrics, Analytics & Reporting

Job description

This job is with Marsh McLennan, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

Please do not contact the recruiter directly.

Mercer is seeking candidates for the following position based in their Noida Office.
This is a hybrid role that has a requirement of working at least three days a week in the office.
Spanish Language Specialist - Health Insurance - Metrics, Analytics & Reporting
No. of Open roles - 1
What can you expect?
Global Benefits Management

- A client solution whereby in exchange for a global mandate to appoint MMB as broker in each market.

We provide aggregated reporting, coordination and consulting services with a view to facilitate execution of benefit strategy globally for a multinational company
This role is to support GBM COE Team Manager in data analysis and reporting (KPIs, SLAs, operational dashboards, Clients' portfolio, revenue, profitability, management and team reporting).
The main responsibility is to track and co-ordinate Client employee benefits insurance policy renewals and broking implementations across the different client locations
Manage the timeliness and quality of Client deliverables - before, during and after renewal or implementation Work with the consultants to develop reporting and presentations for Client meetings based on client requirements Perform quality checks (by more experienced colleagues) Lead Implementation and Onboarding processes
Data entry and high level analysis - assist the Consulting team in gathering, organizing, validating, entering and analyzing data using GBM Analytics (Mercer proprietary software) for the various clients
Provide high level data analysis including sanity check for employee headcount movement, related premium change by line of coverage, etc.

Liaise with local brokers on renewal strategy if needed, to ensure the Rules of the Road are followed Manage ad-hoc client requests including problem-solving on administrative and operations issues - source the details from System Admin Team and local brokers, when needed Route enquiries to the correct point of contact and provide timely follow up and responses for the Clients Liaising with local brokers to gather information not captured by GBM Analytics including the nature of local discussions impacting the insurance placement or plan design strategy Provide reporting from GBM Analytics or excel for clients as required.
Maintain relationship with MCG team and ensure client expectations are met.
Note that this role will work with the GBM/Consulting team, System Admin Team, local brokers and in some cases regional (RBM) teams and might have direct Client contact in the future.
GBMA and Mercer Gold+ Platform Management Support for System Admin Team.
Complete assigned tasks in GBM Analytics and data entry as required into that tool.

This includes initiating renewals in the application and following up with local brokers to ensure they complete their GBM Analytics tasks in an accurate and timely manner Update relevant Insurance financial and plan design data on MG+ based on policy documents and reports supplied by local broking teams.

Clarify information with local brokers when necessary and ensure broker peer review is obtained.
Assistance with overall GBM intellectual capital (projects).
To include assistance building a qualitative assessment of insurers, hot topics by country, and other items as needed.
We will count on you to
Jira GBM Escalation process management

- Support GBM Unit in:
Reviewing incoming submissions, drafting and sending escalation to all Tier levels and informing reporter on the issue
Collecting information on issue resolution and providing updates to reporter (reescalation if necessary)
Managing communication between reporter and all escalation points
Keeping Jira system up to date
Providing regular reporting on issue resolution to COE Management and GBM Leadership
Team/management reporting

- supporting GBM Management in delivery of team, clients and countries reporting by:
Collecting relevant data, analyze information, develop reports / presentations and other documents to support strategic discussions
Run various reports based on internal data sources
Developing and updating predesigned dashboards
Supporting GBM COE Leadership team in creating meaningful and informative monthly, weekly, daily reporting, and updating it regularly.
Provides ad-hoc reporting
Prepares documentation for report specifications
Supporting with report automation
Contribute to other strategic initiatives of the GBM CoE
Other projects

- participation in other strategic GBM COE projects:
Automailer
Jira implementation
Data cleansing project
Note: Applicants should be flexible working in shifts
What you need to have?
Graduate with minimum 3+ years' experience overall
Good knowledge of Spanish Language
Prior experience in Advanced Excel, Python, VBA, HTML
Project management, enterprise reporting, preferably in professional services industry.

Demonstrated success: performing analysis in excel, communicating to leadership, drafting PPT slides
Exceptional attention to details;
Exceptional analytical skills;
Very good knowledge of MS Office Tools (Excel, PowerPoint, Word, Access);
Programming skills (VBA, Python, HTML etc.) would be an asset
Good knowledge of GBM Analytics and MercerGold+;
Good knowledge of GBM implementation and renewal processes;
Be able to structure business information and translate them into clear conclusions
Strong oral and written communication skills;
Ability to prioritize and handle multiple tasks in a demanding work environment with little supervision;
Ability to manage timelines for critical deliverables and keep open communication channels on progress with little supervision;
Ability to partner and work with colleagues locally and globally to meet the deliverables
Ability to work independently with minimum supervision and in a team
What makes you stand out?
Adaptable communicator, facilitator, influencer and problem solver
High attention to detail
Good relationship skills, Proven ability to work on own initiative as well as in a team
Adaptable communicator, facilitator and problem solver
High attention to detail
Ability to multi-task and prioritize time effectively
Why join our team?
We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
MERCER

believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being.

Mercer's approximately 25,000 employees are based in 43 countries and the firm operates in over 130 countries.

Mercer is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with 85,000 colleagues and annual revenue of over $20 billion.

Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment.

For more information, visit mercer.com.

Follow Mercer on LinkedIn and Twitter.
Marsh McLennan

is committed to embracing a diverse, inclusive and flexible work environment.

We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, caste, gender identity or any other characteristic protected by applicable law.
Marsh McLennan

is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office.

All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week.

Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people.

Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman.

With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective.

For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment.

We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office.

All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week.

Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

Required Skill Profession

Business Operations Specialists