Urgent! Spotnana - Application Support Engineer - Troubleshooting Job Opening In Bengaluru – Now Hiring Spotnana
<p><p><b>Job Description :</b></p><p><br/></p>In addition to providing exceptional service, you will need to be a confident, fully-engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.<br/><br/></p><p>- Work within the Support team to resolve complex issues and escalations from Tier 1 team.<br/><br/></p><p>- Identify customers' needs, research each issue, provide solutions, and ensure the customers needs have been completely met.<br/><br/></p><p>- Provide technical support to strategic Spotnana customers and partners, who range from experienced developers to non-technical executives.<br/><br/></p><p>- Determine root cause of bugs, failures, and issues.<br/><br/></p><p>- Deliver analysis to leadership and engineering, as needed.<br/><br/></p><p>- Develop proposed solutions, incorporating technical and client needs, to submit to product and engineering.<br/><br/></p><p>- Translate and distill complex technical analyses into customer-friendly explanations.<br/><br/></p><p>- Perform technical collaboration with our engineering team for further troubleshooting, bug fixes, or workarounds, as necessary.<br/><br/></p><p>- Work side-by-side with Customer Success Managers and Travel Operations to ensure a high-level of customer satisfaction.<br/><br/></p><p>- Help to maintain process documentation and help center content as needed.<br/><br/></p><p>- Assist the Customer Support Manager and other Customer Success leaders on project level & Skills :</b></p><p><br/></p>- High level of English proficiency.<br/><br/></p><p>- 3+ years of experience in a customer-facing support function.<br/><br/></p><p>- Experienced in at least one programming language, preferably have solid knowledge about web technologies like HTML/CSS.<br/><br/></p><p>- Experience troubleshooting issues related to, for example, SSO, user provisioning via SFTP and API, and systems integrations.<br/><br/></p><p>- Ideally have already gained experience with database systems or SQL.<br/><br/></p><p>- Experience using Kibana or similar to interpret real-time application monitoring and alerting based on various metrics and logs, including using log data to troubleshoot issues.<br/><br/></p><p>- Experience with major Cloud Platforms such as AWS.<br/><br/></p><p>- Goal-oriented, independent and structured approach to the analysis and solution of complex problems in virtual and cloud-based environments.<br/><br/></p><p>- Must be customer service oriented empathetic, responsive, patient, and conscientious.<br/><br/></p><p>- Excellent interpersonal skills and the ability to build relationships with the team and with customers.<br/><br/></p><p>- Familiarity with corporate travel management solutions and/or related back-end systems like Sabre is preferred.</p><p><br/></p><p><p><b>Lets talk compensation :</b></p><p><br/></p>Spotnana strives to offer fair, industry-competitive and equitable compensation.<br/><br/></p><p>Our approach holistically assesses total compensation, including cash, company equity and comprehensive benefits.<br/><br/></p><p>Our market-based compensation approach uses data from trusted third party compensation sources to set salary ranges that are thoughtful and consistent with the role, industry, company size, and internal equity of our team.<br/><br/></p><p>Each employee is paid within the minimum and maximum of their positions compensation range based on their skills, experience, qualifications, and other job-related specifications.<br/><br/></p><p>We care for the people who make everything possible our benefits offerings include :</p><p><br/>- Equity in the form of stock options which provides partial ownership in the company so you can share in the success of the company as it grows.<br/><br/></p><p>- Comprehensive benefit plans covering medical for self, spouse, children and parents, Free doctor consultations, Employee assistance program effective on your hire date.<br/><br/></p><p>- 18 Privilege leaves, 12 casual/sick leave days per year in additional to 12 company holidays, 4 company recharge/wellness days and an end of year company shutdown.<br/><br/></p><p>- Up to 26 weeks of Parental Leave.<br/><br/></p><p>- Monthly cell phone / internet stipend.<br/><br/></p><p>- Meal allowance.<br/><br/></p><p>- Wellness/Gym Reimbursement.<br/><br/></p><p>- Relocation assistance to new joiners.<br/><br/></p><p>- Employee retirement planning such as corporate NPS and EPF</p><br/></p> (ref:hirist.tech)
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Unlock Your Spotnana Application Potential: Insight & Career Growth Guide
Real-time Spotnana Application Jobs Trends in Bengaluru, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Spotnana Application in Bengaluru, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 30616 jobs in India and 2866 jobs in Bengaluru. This comprehensive analysis highlights market share and opportunities for professionals in Spotnana Application roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Spotnana is currently hiring and seeking a Spotnana Application Support Engineer Troubleshooting to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Spotnana adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Spotnana Application Support Engineer Troubleshooting Jobs India varies, but the pay scale is rated "Standard" in Bengaluru. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Spotnana Application Support Engineer Troubleshooting typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Spotnana Application Support Engineer Troubleshooting interview at Spotnana, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Spotnana's products or services and be prepared to discuss how you can contribute to their success.
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