Sr. Analyst – Application Development & Maintenance, Salesforce

Job description

Sr. Analyst (P2) – Application Development & Maintenance, Salesforce Headquartered in Dublin, Ohio, Cardinal Health, Inc.

(NYSE: CAH) is a is a global, integrated healthcare services and products company, providing customized solutions for hospitals, health systems, pharmacies, ambulatory surgery centers, clinical laboratories, and physician offices worldwide.

The company provides clinically proven medical products and pharmaceuticals and cost-effective solutions that enhance supply chain efficiency from hospital to home.

Cardinal Health connects patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management.

Backed by nearly 100 years of experience, with approximately 50,000 employees in 30+ countries and Fiscal 2024 revenues of $226 billion, Cardinal Health ranks among the top 20 on the Fortune 500.

We are committed to innovative, cost-effective solutions that improve lives and drive continuous improvement in healthcare.

Our $12B Global Medical Products and Distribution Segment manufactures and distributes Cardinal Health brand products across the globe.

In Bangalore we are excited to create an Innovation and Capability Centre that allows us to further in-house talent and scale that talent across our business.

Our ambition is to build differentiated opportunities that allow our organization to advance rapidly, to do this we will be looking to partner with local universities to help develop the skill sets we are looking for including Software-defined networking, machine learning and big data.
What Application Development & Maintenance contributes to Cardinal Health
Information Technology oversees the effective development, delivery, and operation of computing and information services.

This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.
Application Development & Maintenance performs configuration or coding to develop, enhance and sustain the organization's software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices.

This job family programs and configures end user applications, systems, databases, and websites to achieve the organization's internal needs and externally facing business needs.

Application Development & Maintenance partners with business leaders, investigates user needs and conducts regular assessments, maintenance, and enhancements of existing applications.
Job Summary
We are seeking an experienced technology specialist who can do Run support day-to-day activities in support operations across multiple processes focused on Salesforce capability.

In this role, you need to manage run & operations capabilities for IT landscape supporting Japan business unit while also focusing on continuous improvement, improving business outcome, and delivering world-class solutions.
The primary focus for this role is to maintain IT applications focused on commercial enablement in Japan geography.

You will play a hands-on role, focused on solution analysis, problem solving, incident management, continuous improvement, quality control, configuration, and work on cross-functional teams for business outcomes.

The ideal candidate will have multi-year experience working in maintenance projects focused on Salesforce capability.

This role requires strong technical knowledge, stakeholder management, and domain expertise in commercial enablement to ensure seamless integration across a diverse application landscape.
Responsibilities
Team Collaboration:
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Foster collaboration among IT, business units, and external partners to ensure smooth integration and user adoption
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Provide mentorship and training to team members on domain knowledge, configuration standards, and advanced technology solutions
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Monitor service management progress, and ensure alignment with quality standards
Functional Expertise:
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Moderate to Strong understanding of commercial enablement business process and platforms and applications
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Knowledge of healthcare industry standards and regulations
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Knowledge of industry best practices in medical devices manufacturing, sales, and distribution
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Excellent technology knowledge in Salesforce Sales and Service Cloud applications
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Experience with various testing methodologies including functional, non-functional, and performance testing
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Collaborate cross-functionally with enterprise, infrastructure, architecture, and cross-functional leaders to achieve results
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Develop and maintain configuration standards and help in establishing and/or improving KPIs to measure the run & operations effectiveness
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Continuously evaluate testing processes, identify areas for improvement, and implement best practices
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Documents and manages SOPs for software and information platform systems
Qualifications
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Bachelor’s Degree with equivalent experience
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Minimum 5 years in IT and 3 years of hands-on experience in Salesforce Sales and Service Cloud as a software developer to Support both Development and Run Support.
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Experience with Sales and Service Cloud modules.
• Strong fundamentals in data structures, algorithms, and system design
• Experience with CRM Analytics (CRMA) and Tableau a plus
• Salesforce.com Admin/Developer Certifications
• Strong programming skills and expertise in Java/.Net development.
• Experience with Salesforce Development/Admin skills preferred
• Experience with Jenkins or any other CI/CD pipeline tools is a plus
• Experience with CRM Analytics (CRMA) and Tableau a plus
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Extensive experience in translating business requirements into technical design
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Ability to communicate complex technical concepts to non-technical stakeholders
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Expertise in change management and user adoption strategies
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Timing – 6:00am to 3:00pm IST (9:30am to 7:00pm JST).

This schedule may vary depending on the business requirements
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Enjoys detailed and challenging puzzles, thrives in a fast-paced dynamic environment, and possesses the aptitude to work independently
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Experience working in an onshore-offshore development model
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Excellent communication skills with the ability to switch contexts between highly technical and business-focused topics quickly and easily
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Someone that embraces diversity, and values people not just for what they do but who they are
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Actively foster an environment where people can bring their authentic selves to work
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Experience in building RESTful services and calling external systems API Services
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Understanding of Rest API implementation with OData, OAuth, JWT
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Experience of working with GIT/Bitbucket, Jira
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Experience in SQL language and database queries
Highly desired
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Proficiency in Japanese language
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Experience collaborating in global/geographically diverse teams
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Strategic mindset and critical thinking
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Experience with Agile development methodologies and CI/CD processes
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Knowledge on Atlassian tools such as Jira, Confluence
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Process oriented – grasps process flows and can translate them to Business impact.

Must be driven to seek intent, draw meaningful conclusions and drive value
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Excellent written and verbal communication skills
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Self-motivated.

Must be flexible and willing to adapt to change
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Ability to lead meetings/calls – must be comfortable leading large meetings, presenting
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Must be very thorough with day-to-day planning and keeping oneself organized
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Willingness to work off hours, as requested (minimal)
What is expected of you and others at this level
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Decisions have a short-term impact on work processes, outcomes and customers.
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Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management; Interactions normally involve resolution of issues related to operations and/or projects; Gains consensus from various parties involved
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Applies advanced knowledge and understanding of concepts, principles, and technical
capabilities
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Recommends new practices, processes, metrics, or models
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Provides solutions which may set precedent
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Persuades others into agreement in sensitive situations while maintaining positive relationships
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Receives guidance on overall project objectives
Job Location: Bangalore, India

_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._

_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background.

We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day.

Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._

_To read and review this privacy notice click_ here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)

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