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Urgent! Sr Analyst, CRM Systems Job Opening In Mumbai – Now Hiring Anicalls (Pty) Ltd

Sr Analyst, CRM Systems



Job description

• Analyzes and documents business requirements for the business area of responsibility
• Responsible for delivery of (components of) IT projects via configuration and development
• Proactively identifies and assists in prioritizing opportunities to streamline business and system processes.
• Assures project and project teams follow company and departmental policies, procedures, and standards, including SDLC and Change control
• Provides business consulting support to customers
• Analyzes resolve and document system changes needed as a result of defects, enhancements, incidents, missing requirements, or other root causes
• Shares industry standards/trends with customers and peers within the area of responsibility
• Identifies issues and leads resolution efforts.

Escalates issues appropriately
• Develops and assists in the presentation of business cases and system roadmaps
• Develops preliminary project budgets.

Assists in monitoring and reporting on projects.
• Manages day to day interactions with vendors.

Work closely with vendors to complete required tasks.
• Works under general direction within a clear framework of accountability.

Exercises substantial personal responsibility and autonomy.

Plans own to meet given objectives and processes.


Required Skill Profession

Computer Occupations



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