Sr. Director, Application Engineering, Shared Services

Job description

Company Overview Docusign brings agreements to life.

Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives.

With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents.

Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do As an Application Engineering Shared Services Leader and the Site Leader for Digital Technology Services (DTS) at Docusign India you will be responsible for leading, scaling, maturing, and operationalizing Docusign’s DTS India team as Docusign accelerates its global expansion and growth.

This leader will be fully accountable for DTS India application engineering shared services practices, platform engineering, defining strategy and achieving organizational, technical, and business results in partnership with DTS Senior leadership including CISO, and Docusign’s cross-functional leaders.

This leader will build a strong, cohesive, and collaborative team to foster innovation and engineering excellence.

The position is a people manager role reporting to the Vice President of Application Engineering.

Responsibility Establish and operate Application Engineering Center of Excellence to accelerate Fullstack development strategy Lead architecting, building, and scaling robust, secure, and high-performing platforms that power our core business applications and services with deep expertise in cloud native, modern web and backend technologies Establish and operate Applications Platform Engineering services to define architecture, frameworks, reusable tools, monitor and management of platform health, and self-service capabilities for improving developer experience, faster time to market, working closely with Infrastructure, Security teams Adopt AI/ML technologies, practice AI First mindset, especially integration and management of AI Agents or similar intelligent automation for business or customer-facing applications Lead the delivery, management, and execution of complex, high-impact projects in a fast-paced, matrixed environment Drive innovation through technology research and development, proof-of-concept, experimentation of emerging technology trends, security standards for DTS to adopt and deliver Business outcomes Exceptional communication, collaboration, and interpersonal skills, with a track record of influencing senior stakeholders and motivating large, diverse teams Passion for mentoring, developing talent, and fostering an inclusive, high-performance culture Provide functional guidance to foster innovation, technical & security advancement, and the development of Subject Matter Experts (SMEs) within the India site Establish and enforce engineering best practices, ensuring high standards for code quality, performance, and security Drive technical delivery and program execution, ensuring alignment with Docusign’s global standards and business objectives Operate an IPA/RPA Automation center of excellence to address immediate business needs Monitor, assess, govern, secure software selection for Docusign enterprise needs Maintain, govern, and optimize Application Engineering Software Inventory, and Vendor Spend Serve as point of contact for any DTS major incidents/escalations during APJ/EMEA hours Serve as the executive figurehead and primary point of contact for all DTS-related matters at the India site ensuring smooth operations aligned with global practices, including escalations, influence and shape site strategy, local vendor relationships, and acting as a proxy for the Country Leader as needed Scale DTS India organization, fostering Docusign’s culture, maintain high performance and quality, and implement best practices, key performance measures to drive operational excellence and protecting Docusign’s assets Mature DTS India organization to become an autonomous, high-performing teams capable of end-to-end product design and delivery across Application Product Management, Application Engineering, Data Engineering, Release, Quality, DevOps, and Security Foster cross-functional collaboration and participation in site-wide initiatives to strengthen team cohesion, innovation, and maintain high employee engagement, balance between India and US teams, optimizing cross-timezone workflows and communication Build, develop DTS talent acquisition and retention strategy, hiring, university partnerships with premier institutions and industry recruiting, ensuring a strong pipeline of diverse, high-caliber talents to build and sustain a high-performing, diverse team in partnership with HR and Talent Acquisition Job Designation Hybrid: Employee divides their time between in-office and remote work.

Access to an office location is required.

(Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job.

Preferred job designations are not guaranteed when changing positions within Docusign.

Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring Basic BA/BS degree in Computer Science or related field 10+ years of leading world-class product and engineering teams at global scale with US experience Proven experience building engineering teams from scratch and/or co-leading a Global Development Center for a top-tier tech company Strong understanding of the Indian tech ecosystem, competitive landscape, and talent market Demonstrated ability to coach, mentor, and develop high-performing teams Preferred Experience implementing standardized engineering, product, IT, and development principles aligned to global strategy Track record of driving success across matrixed organizations and partnering with IT, Product, UX, Business Development, and Channels Significant experience managing day-to-day operations of large engineering organizations Experience building and developing organizations at scale, including managing 50%+ year-over-year headcount growth Expertise in attracting, retaining, and developing high-potential talent through robust talent management initiatives Strong work ethic, humility, and energy to lead others, with a competitive and optimistic mindset Excellent communication, presentation, and leadership presence Entrepreneurial spirit, adaptability to change, and enthusiasm for Docusign’s culture, values, and business value proposition Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work.

You can count on us to listen, be honest, and try our best to do what’s right, every day.

At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life.

Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it.

And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures.

If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice #LI-Hybrid #LI-SA4Basic BA/BS degree in Computer Science or related field 10+ years of leading world-class product and engineering teams at global scale with US experience Proven experience building engineering teams from scratch and/or co-leading a Global Development Center for a top-tier tech company Strong understanding of the Indian tech ecosystem, competitive landscape, and talent market Demonstrated ability to coach, mentor, and develop high-performing teams Preferred Experience implementing standardized engineering, product, IT, and development principles aligned to global strategy Track record of driving success across matrixed organizations and partnering with IT, Product, UX, Business Development, and Channels Significant experience managing day-to-day operations of large engineering organizations Experience building and developing organizations at scale, including managing 50%+ year-over-year headcount growth Expertise in attracting, retaining, and developing high-potential talent through robust talent management initiatives Strong work ethic, humility, and energy to lead others, with a competitive and optimistic mindset Excellent communication, presentation, and leadership presence Entrepreneurial spirit, adaptability to change, and enthusiasm for Docusign’s culture, values, and business value propositionAs an Application Engineering Shared Services Leader and the Site Leader for Digital Technology Services (DTS) at Docusign India you will be responsible for leading, scaling, maturing, and operationalizing Docusign’s DTS India team as Docusign accelerates its global expansion and growth.

This leader will be fully accountable for DTS India application engineering shared services practices, platform engineering, defining strategy and achieving organizational, technical, and business results in partnership with DTS Senior leadership including CISO, and Docusign’s cross-functional leaders.

This leader will build a strong, cohesive, and collaborative team to foster innovation and engineering excellence.

The position is a people manager role reporting to the Vice President of Application Engineering.

Responsibility Establish and operate Application Engineering Center of Excellence to accelerate Fullstack development strategy Lead architecting, building, and scaling robust, secure, and high-performing platforms that power our core business applications and services with deep expertise in cloud native, modern web and backend technologies Establish and operate Applications Platform Engineering services to define architecture, frameworks, reusable tools, monitor and management of platform health, and self-service capabilities for improving developer experience, faster time to market, working closely with Infrastructure, Security teams Adopt AI/ML technologies, practice AI First mindset, especially integration and management of AI Agents or similar intelligent automation for business or customer-facing applications Lead the delivery, management, and execution of complex, high-impact projects in a fast-paced, matrixed environment Drive innovation through technology research and development, proof-of-concept, experimentation of emerging technology trends, security standards for DTS to adopt and deliver Business outcomes Exceptional communication, collaboration, and interpersonal skills, with a track record of influencing senior stakeholders and motivating large, diverse teams Passion for mentoring, developing talent, and fostering an inclusive, high-performance culture Provide functional guidance to foster innovation, technical & security advancement, and the development of Subject Matter Experts (SMEs) within the India site Establish and enforce engineering best practices, ensuring high standards for code quality, performance, and security Drive technical delivery and program execution, ensuring alignment with Docusign’s global standards and business objectives Operate an IPA/RPA Automation center of excellence to address immediate business needs Monitor, assess, govern, secure software selection for Docusign enterprise needs Maintain, govern, and optimize Application Engineering Software Inventory, and Vendor Spend Serve as point of contact for any DTS major incidents/escalations during APJ/EMEA hours Serve as the executive figurehead and primary point of contact for all DTS-related matters at the India site ensuring smooth operations aligned with global practices, including escalations, influence and shape site strategy, local vendor relationships, and acting as a proxy for the Country Leader as needed Scale DTS India organization, fostering Docusign’s culture, maintain high performance and quality, and implement best practices, key performance measures to drive operational excellence and protecting Docusign’s assets Mature DTS India organization to become an autonomous, high-performing teams capable of end-to-end product design and delivery across Application Product Management, Application Engineering, Data Engineering, Release, Quality, DevOps, and Security Foster cross-functional collaboration and participation in site-wide initiatives to strengthen team cohesion, innovation, and maintain high employee engagement, balance between India and US teams, optimizing cross-timezone workflows and communication Build, develop DTS talent acquisition and retention strategy, hiring, university partnerships with premier institutions and industry recruiting, ensuring a strong pipeline of diverse, high-caliber talents to build and sustain a high-performing, diverse team in partnership with HR and Talent Acquisition

Required Skill Profession

Operations Specialties Managers