Sr. QA Engineer – DTC Retention [T500 19901]

Job description

ANSR is hiring for one of its clients:

About Dr. Martens:

Dr. Martens is an iconic British brand founded in 1960 in Northamptonshire.

Produced originally for workers looking for tough, durable boots, the brand was quickly adopted by diverse youth subcultures and associated musical movements.

Dr. Martens has since transcended its working-class roots while still celebrating its proud heritage and, six decades later, “Docs” or “DM’s” are worn by people around the world who use them as a symbol of empowerment and their own individual attitude.

The Company listed on the main market of the London Stock Exchange on 29 January 2021 (DOCS.L) and is a constituent of the FTSE 250 index.

So, what's the story?

The Retention Technology team is part of the broader Direct To Consumer (DTC) team, which aligns with our corporate strategy of putting our customers and our direct relationships with our customers first.

We strive to be a customer-centric division, using the latest technologies and innovations to serve our customers in a manner that is authentic with the brand values.

The Lead Engineer will play a crucial role in overseeing the design, development, and maintenance of both front-end and back-end components to enhance the customer experience.

This role involves collaborating with cross-functional teams to ensure cohesive integration and functionality, aligning the entire stack with business objectives and user needs.

The developer will also identify opportunities for improving the performance and scalability of applications in a fast-paced, global fashion retail environment.

The Gig:

As a Lead Developer, you will:

• Oversee the design, development, and maintenance of both front-end and back-end components for complex multi-channel customer experience projects using Agile methodologies (Scrum/Kanban).
  
  
• Collaborate with cross-functional teams including UX/UI designers, developers, and stakeholders to ensure cohesive integration and functionality across the stack.
  
  
• Mentor and guide junior developers, fostering a culture of continuous learning and improvement.
  
  
• Support project timelines by identifying and mitigating risks and resolving technical bottlenecks.
  
  
• Drive continuous improvement by identifying opportunities for performance optimization and efficiency across the entire application.
  
  
• Utilize data-driven insights to inform architectural and design decisions, demonstrating the impact of full-stack development.
  
  
• Foster a culture of collaboration, agility, and innovation.
  
  

The stuff that sets you apart:

Must-Have Experience:

Required Skills & Experience-Lead Engineer, Retention:

• Strong proficiency in front-end (HTML, CSS, JavaScript, React, Angular, Vue.js) and back-end (Java, Python, Node.js, Ruby, SQL, NoSQL) technologies.
  
  
• Proven experience with RESTful API design and development.
  
  
• Deep understanding of responsive design principles and mobile-first development.
  
  
• Familiarity with Git-based version control systems.
  
  
• Solid knowledge of microservices architecture and containerization (Docker, Kubernetes).
  
  
• Hands-on expertise in modern Martech tooling and integrations across CRM, CDP, analytics, marketing automation, personalization, and advertising ecosystems.
  
  
• Strong understanding of data engineering concepts, including pipelines, ETL, and streaming.
  
  
• Cloud experience (AWS, Azure, or GCP) for application hosting and data infrastructure.
  
  
• Experience with CI/CD pipelines and related tools.
  
  
• Excellent problem-solving, debugging, and collaboration skills.
  
  
• Strong communication skills with the ability to work effectively across cross-functional teams.
  
  
• Experience working in enterprise Martech stacks integrating CRM, CDP, analytics, and automation platforms.
  
  
• Background in data governance, privacy compliance, and consent management frameworks.
  
  
• Exposure to personalization and advanced customer segmentation.
  
  
• Previous experience in customer-focused industries (e.g., e-commerce, SaaS, retail, financial services).
  
  

Soft Skills:

• Communication: Clearly articulating ideas and collaborating with team members and stakeholders.
  
  
• Teamwork: Working effectively within a team, contributing to a positive and productive environment.
  
  
• Adaptability: Being flexible and open to new ideas, technologies, and methodologies.
  
  
• Problem-solving: Approaching challenges with a solution-oriented mindset.
  
  
• Attention to Detail: Ensuring accuracy and thoroughness in your work.
  
  
• Time Management: Prioritizing tasks and managing time efficiently to meet deadlines.
  
  
• Creativity : Bringing innovative ideas to the table and thinking outside the box.
  
  
• Empathy: Understanding user needs and perspectives to create user-friendly interfaces.
  
  
• Continuous Learning: Staying updated with the latest industry trends and technologies.
  
  
• Resilience: Handling setbacks and feedback constructively and maintaining a positive attitude.
  
  

Education:

• Bachelor’s degree in computer science, Information Systems, Marketing Technology, or related field.
  
  
• Relevant certifications (e.g., Certified ScrumMaster, PMI-ACP, SAFe Agilist) are a plus.
  
  

Nice to Have:

• Experience in the retail industry, particularly within a global context.
  
  
• Experience with the Google tools such as Google Tag Manager, Google Analytics, Google Big Query
• Proven track record of collaborating cross-functional technology teams in front-end development or customer experience projects.
  
  
• Experience in analyzing and mapping customer journeys, and familiarity with digital marketing tools.
  
  

We live and breathe Rebellious Self Expression at Dr. Martens, and there are 3 core values at the heart of it.

They never stand alone but work together as a balancing act of rights and responsibilities to support how we work together at DMs. BE YOURSELF.

ACT COURAGEOUSLY.

SHOW YOU CARE.

At DM your technical capability will go hand in hand with the below:

• Great relationship management that delivers results through effective teamwork
• You will be a proud custodian to our DM’s culture, embodying what we stand for and encouraging others to do the same
• You will help build a highly engaged team – ensuring a collaborative culture and providing guidance & support to other team members
• You will take ownership for your own development, proactively seeking out feedback to build self-awareness
• You will bring the outside-in; you’ll share best practice across the team/business and encourage ideas sharing as well as collaborative problem solving
• You will lead the way and role model on all things DE&I & wellbeing

Required Skill Profession

Engineers