Sr. Site Reliability Engineer [T500 20179]

Job description

About Delta Tech Hub:
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience.

Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service.

With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.

Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business.

The Delta Technology Hub will contribute directly to these objectives.

It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions.

It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.
Key Responsibilities:
- Execute on the Incident, Change Management, Problem Management processes
- Building and supporting a reliable application suite for the environment in order to meet the development and maintenance requirements of systems/platforms.
- Provide consultation and direct technical support in life cycle planning, problem management, integration, and systems programming
- Ensure platform performance and availability meet enterprise objectives through monitoring, timely service restoration, and tuning
- Constantly working to improve and implement automation of applications tasks
- Providing technical support for systems/platforms according to application SLA's.
- Responsible for designing and developing resiliency in the application code, troubleshooting incidents, engaging with squads to address failure patterns, and participating in incident management.
- Strong Troubleshooting ability required
- Leads calls or contributes in a logical fashion
- Focus on resolving issues before they become incidents
- Identify and articulate severity of impacts using provided monitoring tools and escalate as needed
- Able to understand architecture and design of applications and identify or narrow focus for an incident based on symptoms
- Perform root cause analysis to quickly recover from service interruptions, and to prevent
- recurring problems
- Monitor, manage, and tune platforms to ensure expected availability and performance levels are achieved
- Identify gaps in monitoring or documentation and reaches out to appropriate teams to fill those gaps
- Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures
- Design and document enterprise standards and procedures
Minimum Qualifications:
- Bachelor’s degree or industry certification in an applicable IT field, in addition to 3 years
- applicable experience in the design/administration/support of one or more platforms or
- Bachelor's degree in an IT field, in addition to two years applicable experience in the
- Design / administration / support of one or more platforms
- 3+ years of experience as a Systems Engineer or Site Reliability Engineer
- 3+ years of experience with ops automation using a scripting language such as Python or Ansible- Must Have with either one
- Site Reliability Engineering: Knowledge of the theories and methodologies of reliability
- engineering; ability to design, develop and support various tools, services and applications to maintain a reliable site Environment.
- Performance Measurement and Tuning: Knowledge of system performance, testing and
- programming; ability to monitor, measure, and optimize system performance and network communication.
- CI/CD- (Must Have) Pipeline: Knowledge of concepts, values and tools applied in building Continuous
- Integration (CI), Continuous Delivery and Continuous Deployment (CD) pipeline; ability to design, build, implement and maintain CI/CD pipelines to achieve the automation of software delivery process.
- Kubernetes and AWS- Must
- Docker (Good to have)
- Software Release Management: Knowledge of strategies, practices and tools for managing versions and distribution of software products and enhancements; ability to evaluate and improve release management practices and tools
- Application Maintenance: Knowledge of production applications; ability to monitor application functions and resolve issues to maintain optimal conditions for system applications.
- Software Engineering: Knowledge of software engineering; ability to deliver new or enhanced software products.
- Agile Development: Knowledge of agile methodologies and the agile development lifecycle ability to utilize formal agile methodologies, disciplines, practices and techniques for the delivery of new and enhanced applications.
- Embraces diverse people, thinking and styles
Preferred Qualifications:
- Master’s degree in Computer Science, Information Technology or related field is preferred
- Experience and exposure to VMWare VDI implementations a huge plus
- Experience with Dynatrace APM and synthetic monitoring
- Experience with airline applications and infrastructure technology is a plus

Required Skill Profession

Engineers