Sr. SW Test Engineer for End User Support Team, MacOS Testing, Windows Testing, Shell scripting

Job description

Job Description

Visa Corporate IT (CIT) group has embarked on a major transformation journey to become a true engineering organization where customer experience and end user support are paramount.

We are consolidating our Operational functions to provide world-class support to our end users.

As a member of the Corporate Technology Support Team, the CTS QA Specialist will be responsible for implementing comprehensive testing frameworks and automation solutions that enable rapid, accurate, and agile testing of workstation environment releases.

The successful candidate will be technically proficient with excellent customer service skills. 

The CTS QA Specialist must possess a solid understanding of End User Support technologies for PC and Mac OS platforms, along with expertise in QA methodologies and automation tools including Automation Anywhere, PowerShell, Python, Bash, and AppleScript.

This role focuses on designing, automating, managing, optimizing, and building test cases to ensure defect-free releases to the workstation environment.

Automation is the cornerstone of this position, directly impacting the end user experience and optimal workstation environment performance.

The successful candidate will be evaluated on their ability to increase test coverage through automation while reducing manual testing effort, and on the quality of automated reporting systems that clearly demonstrate test case success rates for change control meetings. 

Key Focus Areas: 

The ideal candidate should be passionate about: 

Automation Excellence 

• Comprehensive Test Automation: Develop, implement, and maintain robust automated testing frameworks using Automation Anywhere, Python, PowerShell, and AppleScript 

• CI/CD Integration: Integrate automated tests into CI/CD pipelines to enable continuous testing throughout the release lifecycle to include: 

• Automated Test Execution: Configuring tests to run automatically whenever code changes are pushed or new builds are created 

• Pipeline Integration: Embedding test scripts directly into deployment pipelines using tools like Jenkins, Azure DevOps, GitLab CI, GitHub Actions, etc. 

• Gated Deployments: Setting up quality gates that prevent deployments from proceeding if critical tests fail 

• Environment Consistency: Ensuring tests run against environments that closely match production 

• Feedback Loops: Providing immediate test results to developers and IT teams after each test run  

• Reporting Integration: Generating automated test reports as artifacts of the CI/CD process that can be presented during change control meetings 

• Parallel Testing: Running multiple tests simultaneously to reduce overall testing time in the pipeline 

• Self-healing Test Scripts: Create intelligent test scripts capable of adapting to minor UI changes to reduce maintenance overhead.  

Testing & Quality Assurance 

• Functionality Testing: Conduct thorough testing for all workstation releases including patches, software releases, drivers, policies, and other deployments for both PC & Mac environments 

• Patch and Driver Testing: Rigorously test patches, drivers, and BIOS updates to ensure zero negative impact on application performance or functionality 

• Regression Testing: Implement automated regression test suites to quickly validate that new changes don't break existing functionality 

Reporting & Analytics 

• Automated Reporting: Design and implement automated reporting solutions that provide real-time visibility into test execution results and quality metrics 

• Change Control Documentation: Generate comprehensive test summary reports for change control meetings, highlighting test coverage, pass/fail rates, and risk assessments 

• Trend Analysis: Develop dashboards to track quality trends over time and identify recurring issues for proactive resolution 

Collaboration & Process Improvement 

• Cross-functional Collaboration: Work closely with development and IT teams to identify and resolve issues efficiently 

• Stakeholder Communication: Effectively communicate findings and recommendations to stakeholders at all levels 

• Continuous Improvement: Stay updated with the latest QA technologies and best practices to continuously enhance testing processes 

• Documentation & Knowledge Sharing: Maintain thorough documentation of test scripts and processes, and actively share knowledge with team members 

Metrics & KPIs 

• Quality Dashboards: Partner with analytics teams to implement comprehensive dashboards that demonstrate the effectiveness of QA efforts 

• Release Readiness Metrics: Establish clear, quantifiable metrics to determine release readiness for change control approval 

• Automation ROI Tracking: Measure and report on the ROI of automation initiatives, including time saved and defect prevention rates 

This is a hybrid position.

Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications

2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience



Preferred Qualifications

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Bachelor's degree in Information Technology, Computer Science, or related field 
• Minimum of 4 years of relevant QA experience with emphasis on automation 
• Demonstrated experience building and maintaining automated test frameworks 
• Extensive experience in a QA environment focusing on UI and system testing 
• Proficiency with Automation Anywhere and ability to create complex automation workflows 
• Strong scripting skills in Python, PowerShell, and AppleScript 
• Experience supporting both Windows and MacOS environments 
• Expertise in generating automated test reports and dashboards 
• Strong problem-solving and analytical skills 
• Excellent communication and interpersonal skills 
• Ability to work independently and collaboratively within a team 
• Demonstrated ability to provide exceptional customer service 
• Experience with test management tools and defect tracking systems 
• Knowledge of ITIL frameworks and best practices 
• Experience presenting test results in change control meetings 
• Familiarity with data visualization tools (Power BI, Tableau, etc.) 
• Strong understanding of networking concepts 
• Experience with cloud-based testing platforms 
• Certification in relevant QA methodologies (ISTQB, etc.) 
• Proactive attitude with a focus on continuous improvement 
• Excellent attention to detail and commitment to delivering high-quality work 
• Strong organizational skills with the ability to manage multiple tasks and projects 

Visa is an EEO Employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Required Skill Profession

Computer Occupations