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Urgent! Sr Tech Analyst II - iManage4 Job Opening In Chennai – Now Hiring Confidential

Sr Tech Analyst II iManage4



Job description

Roles and Responsibilities :

  • Resource must have 3 to 4 years of experience in the Switch Applications and  1-2 years  of experience with TANGO.
  • Oversee system health, configurations, and upgrades of Lusis Tango.
  • Analyze high-impact incidents; lead root cause analysis and post-mortems.
  • Maintain configuration baselines, documentation, and change control records.
  • Coordinate with Lusis vendor for advanced troubleshooting and updates.
  • Lead, mentor, and manage the team.
  • Coordinate support shift rotations, incident response, and service delivery.
  • Define and track KPIs/SLAs for system uptime, issue resolution, and support quality.
  • Liaise with cross-functional teams: infrastructure, development, QA, and business stakeholders.
  • Contribute to the Tango platform roadmap (capacity, scaling, modernization).
  • Drive automation and monitoring improvements (e.

    g.

    , self-healing, proactive alerting).
  • Ensure compliance with internal security, risk, and audit requirements.
  • Familiarity with databases (MySQL), log analysis, and transaction tracing.
  • Expert in Linux, including scripting and process management.

Skills Required
Tango, Root Cause Analysis, issue resolution , Mysql, Log Analysis


Required Skill Profession

Computer Occupations



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