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Urgent! Sr Technical Support Engineer Job Opening In India, India – Now Hiring Fortinet
We are seeking a highly motivated individual who can thrive in a fast-paced environment and make a valuable contribution to the team.
The ideal candidate will have a can-do attitude, passion for technology, and will be able to learn quickly.
Key Responsibilities:
- To provide direct technical support via the phone, chat and web-based systems to our customers and partners throughout the EMEA Region.
- Analysis and technical investigation of reported problems with the FortiSOAR product
- Provide technical solutions, including development and enhancements of scripts, connectors, REST API, to address customer issues
- Problem investigation through analysis of logs, debug tools
- Reproduction of complex customer environments on lab equipment
- Follow-up with RCD departments to resolve product issues
- Manage technical cases, escalate, and control the right expectation until the closure of the cases
- Creation of technical documentation and bulletins to improve internal and external knowledge base
- Take initiatives and ownership of the problem to drive for results
- Continuously works on developing knowledge and skills to remain proficient with the relevant skills required for Technical Support activities.
- Skills and Attributes Requirements:
- Fundamental knowledge of SSH, TCP/IP, UDP, SSL, HTTP, HTTPS, DNS and other common protocols.
- Hands-on Experience with Linux Based Operating system.
Certifications like RHCSA, RHCE and CCNA are advantageous.
- Experience in developing and improving tools to support operations and maintenance projects.
- Development of projects related to network and security automation.
- Experience in scripting language: Python
- Knowledge of at least one major Cloud infrastructure (AWS, Azure, GCP, Openstack).
- Hands-on experience using RDBMS, and NoSQL databases
- Experience developing, using and integrating REST API
- Experience in cybersecurity product development or integration (e.g. playbooks, connectors)
- Strong troubleshooting and problem-solving skills
- Effective communication skills
- Exposure to FortiManager and FortiGate API and/or FortiSIEM systems is an advantage.
Educational and Experience Requirements:
- 5+ Years of experience
- Bachelor’s degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience
- Advanced knowledge of English (written and spoken), other languages are an advantage
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Unlock Your Sr Technical Potential: Insight & Career Growth Guide
Real-time Sr Technical Jobs Trends in India, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Sr Technical in India, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 154108 jobs in India and 10551 jobs in India. This comprehensive analysis highlights market share and opportunities for professionals in Sr Technical roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Fortinet is currently hiring and seeking a Sr Technical Support Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Sr Technical Support Engineer Jobs India.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Fortinet adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Sr Technical Support Engineer Jobs India varies, but the pay scale is rated "Standard" in India. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Sr Technical Support Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Sr Technical Support Engineer interview at Fortinet, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Fortinet's products or services and be prepared to discuss how you can contribute to their success.
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