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Sr. Technical Support Engineer Job Opening In Pune – Now Hiring Cybage Software


Job description

About Cybage:

Founded in 1995, Cybage Software Pvt.

Ltd is a technology consulting organization specialized in outsourced product engineering services.

As a leader in the Technology and product engineering space, Cybage works with some of the world’s best independent software vendors.

Our solutions are focused on modern technologies and are enabled by a scientific, data driven system called Decision Mines™ for Digital Excellence.

This unique model de-risks our approach, provides better predictability, and ensures a better value per unit cost for our clients.


An ISO 27001 certified company based in Pune, India that is partnered with more than 200 global software houses of fine repute.

The array of services includes Product Engineering (OPD), Enterprise Business Solutions, Value Added Services, and Idea Incubation Services.

Cybage specializes in the implementation of the Offshore Development Center (ODC) model.


You will get an opportunity to be a part of a highly skilled talent pool of more than 8000 employees.

Apart from Pune, we have our operations hub in GNR and Hyderabad as well and we have also marked our presence in North America, Canada, UK, Europe, Japan, Australia, and Singapore.

We provide seamless services and dependable deliveries to our clients from diverse industry verticals such as Media and Entertainment, Travel and Hospitality, Online Retail, Healthcare, SCM and Technology.

Key Responsibilities:

1.

SharePoint Administration & Governance

  • Manage SharePoint Online sites , site collections, libraries, and content lifecycle.

  • Handle user permissions, access requests, group management , and secure sharing policies.

  • Implement and enforce governance, security, and data retention policies .

  • Monitor storage usage, compliance, and version control.

2.

Multi-Tenant & External Collaboration

  • Configure and support Microsoft Multi-Tenant Organization (MTO) environments.

  • Manage cross-tenant access , federation settings, external user onboarding, and guest access.

  • Troubleshoot authentication, login issues, and permission conflicts for external partners.

3.

Entra ID / Azure AD Administration

  • Support identity and access management using Microsoft Entra / Azure AD .

  • Create and manage security groups, conditional access policies, and authentication controls.

  • Support SSO, MFA, and directory sync configurations.

4.

Incident & Problem Management

  • Act as Level 2/3 support for SharePoint and collaboration-related incidents.

  • Follow ITIL processes for incident, problem, and change management.

  • Conduct root cause analysis and implement permanent resolutions.

5.

Licensing & Reporting

  • Track and manage Microsoft 365 license allocation and usage .

  • Generate usage reports, audit logs, and compliance dashboards.


Mandatory Skills

  • SharePoint Online Administration
  • Microsoft Entra / Azure AD
  • User Access & Permission Management
  • Governance & Compliance Support


Good to Have Skills

  • OneDrive for Business Management
  • Microsoft Multi-Tenant Organization (MTO)
  • Cross-Tenant Access Configuration & External Sharing
  • PowerShell scripting (basic automation)


Qualifications

  • Bachelor’s degree in IT, Computer Science, or related field
  • Microsoft Certifications (preferred):
  • MS-700, SC-300, MS-900, or AZ-104


Key Attributes

  • Strong problem-solving and analytical skills
  • Excellent communication and stakeholder handling
  • Ability to work independently and handle critical incidents under SLA

Required Skill Profession

Computer Occupations


  • Job Details

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Are You Looking for Sr. Technical Support Engineer Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Cybage Software adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Sr. Technical Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Pune. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Sr. Technical Support Engineer?

Key qualifications for Sr. Technical Support Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Sr. Technical Support Engineer Job Success

Cybage Software interview tips for Sr. Technical Support Engineer

Here are some tips to help you prepare for and ace your Sr. Technical Support Engineer job interview:

Before the Interview:

Research: Learn about the Cybage Software's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Sr. Technical Support Engineer interview at Cybage Software, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Cybage Software's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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