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Support Analyst - ITIL/ITSM Framework Job Opening In Hyderabad – Now Hiring the vecA


Job description

<p>We are seeking an experienced Support Analyst with 4-6 years of expertise in ITIL/ITSM processes, environment management, and support operations.<br/><br/> The ideal candidate will be responsible for managing incidents, service requests, releases, and non-production environments, while collaborating with DevOps/SRE teams for efficient delivery.<br/><br/> Strong communication and stakeholder management skills are essential for this role.<br/><br/>Key Skills & Certifications : <br/><br/>- Certifications : ITIL Certified / ITSM Certified (mandatory).<br/><br/>- ITSM Process Management : Incident, Change, Release, and Service Request Management.<br/><br/>- Tools Expertise : ServiceNow, Jira, Remedy (or equivalent ITSM/ticketing tools).<br/><br/>- Environment Support : Non-production environment governance and coordination.<br/><br/>- DevOps/SRE Exposure : Basic understanding of CI/CD pipelines, monitoring, and AWS environments.<br/><br/>- SDLC Knowledge : Strong grasp of software development lifecycle processes.<br/><br/>- Cloud & Infra Awareness : Working knowledge of AWS cloud environments.<br/><br/>- Soft Skills : Strong communication, problem-solving, and coordination skills.<br/><br/>Roles & Responsibilities : <br/><br/>- Handle and resolve incidents, service requests, and problem tickets within SLA.<br/><br/>- Coordinate with cross-functional teams for timely resolution.<br/><br/>- Manage release coordination activities across non-production environments.<br/><br/>- Oversee environment availability, configuration, and governance.<br/><br/>- Collaborate with DevOps/SRE teams for environment stability and deployments.<br/><br/>- Ensure adherence to ITIL/ITSM best practices.<br/><br/>- Track and report incident trends, recurring issues, and process improvements.<br/><br/>- Maintain compliance with release/change management policies.<br/><br/>- Act as a liaison between technical teams, QA, and business stakeholders.<br/><br/>- Provide timely updates and escalation management for critical incidents.<br/><br/>- Document and maintain support knowledge base.<br/><br/>- Identify automation opportunities in support processes.<br/><br/>- Contribute to improving environment reliability and reducing downtime.<br/><br/>- Participate in retrospectives to enhance team efficiency.<br/><br/>- 4-6 years of experience in ITIL/ITSM-based support roles.<br/><br/>- Strong exposure to ticketing tools, release management, and environment governance.<br/><br/>- Basic working knowledge of DevOps/SRE concepts and AWS<br/></p> (ref:hirist.tech)

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Support Analyst Potential: Insight & Career Growth Guide


Real-time Support Analyst Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Support Analyst in Hyderabad, India, highlighting market share and opportunities for professionals in Support Analyst roles.

147730 Jobs in India
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6203 Jobs in Hyderabad
6203
Download Support Analyst Jobs Trends in Hyderabad and India

Are You Looking for Support Analyst ITIL/ITSM Framework Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at the vecA adheres to the cultural norms as outlined by Expertini.

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2. Loyalty

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7. Obeying India laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Hyderabad. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Support Analyst ITIL/ITSM Framework typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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the vecA interview tips for Support Analyst   ITIL/ITSM Framework

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