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Urgent! Support Engineer (Apply in 3 Minutes) Job Opening In Mumbai – Now Hiring DoubleTick
About the Role
As a Support Engineer, we are looking for a technically sound and customer-centric professional to drive the resolution of product-related issues, enhance customer satisfaction, and ensure seamless post-sales support.
You will play a pivotal role in providing timely, efficient, and scalable solutions to our customers using DoubleTick.
This role requires a combination of technical troubleshooting, clear communication, and a passion for solving complex problems.
You will work closely with the product, engineering, and customer success teams to improve user experience and reduce friction in adoption and usage.
Your contribution will directly impact customer retention and product excellence.
Key Responsibilities:
- Troubleshoot and resolve issues related to our SaaS-based CRM platform, DoubleTick, on WhatsApp Business API.
- Act as the first line of support, managing incoming customer queries via email, chat, or call.
- Escalate complex issues to the engineering team with detailed root cause analysis and resolution tracking.
- Maintain documentation for support processes, FAQs, and known issues to ensure faster resolution.
- Conduct system checks and proactively monitor platform health and user behavior.
- Guide users through features, configurations, and workflows to help them derive maximum value.
- Collaborate with cross-functional teams to provide feedback and influence product enhancements.
- Build strong customer relationships through empathy, professionalism, and effective communication.
- Ensure SLA adherence and report on key support metrics.
- Design and implement complex bots and customer engagement journeys for enterprise clients using platform tools and client-specific requirements.
- Deploy and configure AI-powered bots for enterprise clients using prompt engineering best practices.
- Own the integration and go-live process for large enterprise accounts, ensuring smooth deployment, client enablement, and technical validation.
Qualifications :
- 1–3 years of experience in a technical support or customer success role, preferably in SaaS or CRM platforms.
- Strong knowledge of WhatsApp Business API, mobile/web applications, and troubleshooting methodologies.
- Excellent verbal and written communication skills.
- Basic knowledge of APIs, webhooks, and integrations is a plus.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience working with tools like Freshdesk, Zendesk, or similar helpdesk platforms.
- Strong analytical and problem-solving abilities with attention to detail.
About Us:
Apport Software Solutions Private Limited is a dynamic and innovative SAAS-based product company offering conversational commerce and empowering global brands with scalable personal commerce and relationship-led sales on WhatsApp.
Started in 2017 with a vision of enabling global brands to win more customers using simple yet robust technology on mobile, today we have over 7000+ customers across 140+ countries using our technology to grow digitally.
QuickSell:
QuickSell is a sales acceleration commerce suite started in 2017 with the vision to empower businesses to translate conversations into conversions on customer-first channels like WhatsApp through assisted personal commerce.
Today, over 7,000+ businesses from 109+ countries all over the world use QuickSell to accelerate the process of sharing complete and accurate product information with customers and various business stakeholders, with objectives like dynamic product showcases and bookings via WhatsApp.
For more details, check out our website: https://quicksell.co/
DoubleTick:
DoubleTick is a mobile-first conversational CRM built on top of WhatsApp Business API to unlock WhatsApp's marketing and sales capabilities.
It offers top-notch features, including a central team inbox, bulk broadcasting and analytics, bot studio, commerce and cataloguing, chatbots, and role-based access.
For more details, check out our website: https://doubletick.io/
Some of the brands powered by DoubleTick include GRT Jewellers, Raheja Developers, Sabyasachi, Tarun Tahiliani, ICRA, BVC Logistics, RS Brothers, Manepally Jewellers, Tupperware, Birla Brainiacs KGK Group, Walking Tree, CKC Group, Malabar Diamonds and Gold, BVC Logistics, Emerald India, Prima Art, Siroya, SabyaSachi, etc.
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Unlock Your Support Engineer Potential: Insight & Career Growth Guide
Real-time Support Engineer Jobs Trends in Mumbai, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Support Engineer in Mumbai, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 578935 jobs in India and 14789 jobs in Mumbai. This comprehensive analysis highlights market share and opportunities for professionals in Support Engineer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! DoubleTick is currently hiring and seeking a Support Engineer (Apply in 3 Minutes) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Support Engineer (Apply in 3 Minutes) Jobs Mumbai.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at DoubleTick adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Support Engineer (Apply in 3 Minutes) Jobs India varies, but the pay scale is rated "Standard" in Mumbai. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Support Engineer (Apply in 3 Minutes) typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Support Engineer (Apply in 3 Minutes) interview at DoubleTick, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the DoubleTick's products or services and be prepared to discuss how you can contribute to their success.
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