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Urgent! Support Engineer- Azure, Cloud & Infrastructure Job Opening In Gurugram – Now Hiring RVS iGlobal

Support Engineer Azure, Cloud & Infrastructure



Job description

Job Description

As a Support Engineer specializing in Microsoft Azure Cloud and Infrastructure, you will play a crucial role in ensuring the smooth operation and support of various IT systems.

This role encompasses a wide range of responsibilities, from managing Microsoft Azure Cloud services to providing desktop support and ensuring the security and functionality of network infrastructure.

The ideal candidate should possess in-depth knowledge of Microsoft technologies, networking, and security protocols, along with experience in client interaction and data center operations.

 

Position: Support Engineer- Azure, Cloud & Infrastructure

Industry Type: IT Services & Consulting

Employment Type: Full Time

Role Category: Technical Support

Job Location: Jammu (On-Site)

Education: UG: B.

Tech/B.E. in E&C, CS, IT



Requirements

  • Microsoft Azure Cloud:
  • Manage and troubleshoot Microsoft Azure Cloud services.
  • Manage and monitor Azure cloud environments, ensuring optimal performance and security
  • Deploy and configure virtual machines, storage, and networking components in Azure.
  • Implement and optimize Azure resources for scalability and efficiency.
  • Work with Azure Active Directory and Office 365 Admin Portal for user and group management.

 

  • Infrastructure Management:
  • Administer Windows servers, Domain Controllers, and Active Directory.
  • Handle Microsoft Exchange 2016 for email services and support.
  • Configure and manage inTune for device management.
  • Oversee/configure Ubiquiti WiFi access points and VLAN configurations.

 

  • Networking and Security:
  • Maintain and troubleshoot TCP/IP, DNS, and general network-related issues.
  • Basic understanding of Cisco routers/switches and VoIP.
  • Basic understanding of Firewalls/Gateways.
  • Implement and manage Cisco VPN solutions.
  • Manage shared drive via NTFS permissions

 

  • Monitoring and Reporting:
  • Utilize PRTG for network monitoring and proactive issue resolution.
  • Monitor and manage shared drives, ensuring optimal performance.

 

  • Desktop Support:
  • Provide desktop support for end-users, resolving hardware and software issues.
  • Configure and troubleshoot desktops, laptops, mobile devices.

 

Client Interaction:

  • Offer telephone support to end-users, addressing queries and issues.
  • Foster a client-focused approach to understand and meet user needs.

 

Data Centre Operations:

  • Experience in working in data centres, ensuring hardware reliability and uptime.

 

Qualifications:

  • Certifications in Microsoft Azure, Office 365, and Cisco technologies are a plus.
  • Strong knowledge of Azure services, including but not limited to Azure Virtual Machines, Azure Storage, Azure Networking, and Azure Security.
  • Excellent troubleshooting and problem-solving skills.
  • Proven experience in technical support or a related role, with a focus on Azure cloud services.
  • Strong problem-solving skills and ability to work well under pressure.
  • Effective communication skills, with the ability to convey technical concepts to both technical and non-technical audiences.

 

Soft Skills:

  • Excellent communication skills for effective client interaction.
  • Ability to work collaboratively in a team and adapt to evolving technologies.
  • Proactive and self-motivated, with a keen attention to detail.

 

Certifications:

  • Microsoft Certified: Azure Fundamentals (AZ-900) or equivalent.
  • Microsoft Certified: Azure Administrator Associate (AZ-104) or higher is a plus.

 

This Support Engineer role offers a dynamic work environment, where your expertise will contribute to the success of our IT infrastructure and enhance the overall user experience.

 

Reference ID: IT Support Engineer - Microsoft Azure Cloud and Infrastructure

Job Type: Full-time



Benefits

·         Annual Bonus

·         Provident Fund

·         Performance bonuses

·         Employee's State Insurance Corporation

·         Medical Insurance

·         Night Allowances

·         Pick and Drop facilities (Only for Female Staff)

·         Day outs for Staff

·         Team Lunches

·         Maternity/Paternity leaves

·         Retirement Benefits

·         National and International tour packages after successful completion of service as per company policies

·         Paid Time Off

·         Flexible work schedules and workplace perks like on-site snacks

·         Flexible working

·         Salary reviews are subject to annual performance/annual appraisal reviews 




Requirements
• Provide in-life technical support for a variety of customer voice solutions, including but not limited to: o Mitel MiVoice Business and associated Mitel applications o Microsoft Teams (Direct Routing) and AnywhereNow o AudioCodes Mediant SBCs and SIP Trunking via the client’s Core Voice Network o 3CX (on-premise and cloud-based) • Identify recurring technical trends and implement changes to enhance customer satisfaction • Work within defined SLA parameters to resolve incidents and requests, effectively managing a diverse workload • Liaise with third-party vendors and escalate issues when necessary • Contribute to continuous improvement initiatives, including the automation of manual processes • Provide technical mentorship and support to junior engineers within the UC team


Required Skill Profession

Computer Occupations



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