Urgent! Support Engineer (ERP) Job Opening In Pune – Now Hiring QAD
The ERP Support Engineer plays a key role in delivering technical support for QAD and Progress products.
This role focuses on providing effective solutions for customer-reported issues, managing technical inquiries, and ensuring seamless system operation through troubleshooting and resolution efforts.
As a Support Engineer, you will engage with customers and partners via communication platforms such as CRM, telephone, email, and internet-based tools.
Your responsibilities include diagnosing technical problems, resolving issues related to installations, upgrades, and configurations, and performing basic Progress DBA tasks under guidance.
This position also involves documenting solutions and contributing to the organization's knowledge base to support continuous learning and team growth.
You will work closely with senior team members, leveraging their expertise to improve your skills while ensuring timely and high-quality support delivery.
Given that our support organization operates 24/7, this position demands a flexible approach to scheduling.
You will be expected to participate in shift rotations, along with weekend shifts and potential on-call coverage as required.
These elements are vital to providing continuous support to our global customer base.
Your willingness to adapt to these scheduling requirements is crucial for the role.
In a structured team environment, you will be encouraged to engage in continuous learning and regular practice of existing product knowledge.
This is necessary to stay prepared for any new challenges that might arise.
As a Sr. Functional Analyst, you have a unique opportunity to grow professionally while significantly contributing to the success of our clients and the organization.
Technical Support and Troubleshooting:
Provide frontline technical support for QAD and Progress products, assisting with installations, configurations, upgrades, and troubleshooting.
Diagnose and resolve basic technical issues, escalating complex cases to senior team members when required.
Perform Progress DBA tasks under guidance, such as database monitoring, backups, and basic optimization.
Incident Handling:
Manage incoming support requests through ticketing systems and communication channels, ensuring accurate categorization and prioritization.
Resolve issues within defined Service Level Agreements (SLAs), escalating unresolved incidents appropriately.
Proactively identify patterns in incidents to suggest preventive measures and reduce repeat occurrences.
Documentation and Knowledge Sharing:
Maintain detailed and accurate documentation of troubleshooting steps, resolutions, and best practices for handled cases.
Contribute to the organization’s knowledge base by documenting verified solutions and reusable resources.
Develop simple guides or FAQs to empower customers and internal teams with quick access to relevant information.
Customer Engagement and Communication:
Communicate regularly with customers to provide updates on issue resolution progress and next steps.
Explain technical concepts clearly and concisely to ensure understanding by both technical and non-technical stakeholders.
Foster trust and transparency with customers by demonstrating a proactive approach to addressing their concerns.
Collaboration and Teamwork:
Work closely with peers, team leads, and cross-functional teams, such as R&D and Product Management, to address escalated issues.
Participate in team discussions to share knowledge, discuss challenges, and contribute to process improvements.
Leverage expertise from senior team members and collaborate to ensure effective resolution of complex cases.
Shift Coverage and Flexibility:
Participate in shift rotations, weekend shifts, and on-call schedules to provide uninterrupted global support.
Adapt to varying scheduling requirements to ensure timely assistance for customers across different time zones.
Any Other Duties as Assigned:
Fulfill additional responsibilities as needed to support organizational goals and priorities, ensuring alignment with the overall mission of delivering high-quality support.
Qualifications
Education:
A Bachelor’s Degree in Information Technology, Computer Science, or a related field.
Equivalent experience will be considered.
Experience:
Technical Skills
Soft Skills:
Additional Information
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Unlock Your Support Engineer Potential: Insight & Career Growth Guide
Real-time Support Engineer Jobs Trends in Pune, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Support Engineer in Pune, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 641341 jobs in India and 17895 jobs in Pune. This comprehensive analysis highlights market share and opportunities for professionals in Support Engineer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! QAD is currently hiring and seeking a Support Engineer (ERP) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Support Engineer (ERP) Jobs Pune.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at QAD adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Support Engineer (ERP) Jobs India varies, but the pay scale is rated "Standard" in Pune. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Support Engineer (ERP) typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Support Engineer (ERP) interview at QAD, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the QAD's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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