Support Engineer - HCL Commerce

<p><p><b>Posting title : </b> Support Engineer - HCL Commerce<br/><br/><b>Experience : </b> 5-8 Years<br/><br/><b>Location : </b> Chennai/ Bangalore/ Pune/ Hyderabad/ Noida<br/><br/><b>Work mode : </b> WFO<br/><br/><b>Primary skills : </b> Basic HCL Commerce, Java & web technologies, log analysis & debugging, ServiceNow/Jira, good communication & problem solving<br/><br/><b>Qualification : </b> Any Technical Degree<br/><br/><b>Roles & Responsibilities : </b></p><p><br/></p><p>- Provide technical support and troubleshooting for HCL Commerce applications.<br/><br/>- Perform log analysis, debugging, and issue resolution.<br/><br/>- Collaborate with development and infrastructure teams to ensure smooth operations.<br/><br/>- Manage and track incidents through ServiceNow / Jira or equivalent tools.<br/><br/>- Document issues, solutions, and preventive measures to improve support processes.<br/><br/>- Ensure timely communication and resolution of client-reported problems.<br/><br/><b>Required Skills & Experience : </b></p><p><br/></p><p>- 5 - 8 years of experience in HCL Commerce support or similar environments.<br/><br/>- Strong knowledge of Java, JSP, and web technologies.<br/><br/>- Experience in application log analysis and debugging.<br/><br/>- Familiarity with ServiceNow, Jira, or other ticketing tools.<br/><br/>- Strong communication, analytical thinking, and problem-solving abilities.<br/><br/>- Ability to work in a work-from-office (WFO) environment across multiple locations.</p><br/></p> (ref:hirist.tech)