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Support Engineer I Job Opening In Ahmedabad – Now Hiring Tower Research Capital


Job description

Responsibilities

The Desktop support consultant will be responsible for:

  • Identifying, prioritizing, resolving and triaging incidents and requests.
  • Working on tickets related to Desktop support.


  • Installing, Troubleshooting and supporting Windows desktop, Linux desktops and MacOS laptops.

  • Supporting, Installing and troubleshooting meeting room AV hardware.

    Knowledge with Logitech AV hardware would be a plus.


  • Creating new user accounts, Groups etc.

  • Repairing and upgrading hardware including desktops, laptops, printers, and scanners

  • Installing, configuring, and supporting phones.

  • Supporting e-mail administration.

  • Managing and maintaining information on Tower’s internal Documentation hub residing on Confluence pages
  • Qualifications :


    The ideal candidate will have:

  • Total experience of 4 - 6 years.


  • Solid knowledge of PC hardware and computer internals

  • Desktop support knowledge.

  • Well versed with Audio Video hardware.


  • The ability to analyze, troubleshoot, and resolve hardware failures.

  • A passion for technology.

  • Strong organizational skills and meticulous attention to detail.

  • The ability to balance and prioritize multiple assignments in a fast-paced environment.


  • The ability to work well as part of a team that supports production, back-office computing, and end user support functions.


  • Ability to read and interpret English-language technical documents.

  • Ability to speak business-level English.

  • The indefinite right to work in India.

  • Knowledge of JIRA and Confluence (preferred).

  • A working knowledge of Linux (preferred).

  • An educational background in IT (preferred).
  • Benefits 


    Tower continues to enhance the in-house trading system and strategies that have positioned the firm as a leader in the thriving field of quantitative trading.

    While Tower offers challenges and rewards rivaling those of any Wall Street firm, Tower’s cubicle-free workplace, jeans-clad workforce, and well-stocked kitchens reflect the premium the firm places on quality of life.

    Benefits include:

  • Competitive salary and discretionary bonuses

  • 5 weeks of paid vacation per year

  • International medical insurance

  • Lunch and snacks on a daily basis

  • Free events and workshops

  • Donation matching program
  • Required Skill Profession

    Computer Occupations


    • Job Details

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