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Support Engineer I Job Opening In Bengaluru – Now Hiring Mixpanel


Job description

About Mixpanel

Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required.

When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions.


Over 9,000 paid customers, including companies like Netflix, Pinterest, Sweetgreen, and Samsara, use Mixpanel to understand their customers and measure progress.

Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all.

About The Support Team


Mixpanel Support is a team of talented problem-solvers from diverse backgrounds.

We care deeply about helping our customers be successful and enabling them to get value from their data.

We are located all over the world in San Francisco, Barcelona, London, and Singapore.


About The Role


The right candidate is an avid learner, an advocate for customers, and a collaborative teammate.

The main responsibility of a Support Engineer is to help users solve technical challenges and use Mixpanel to make impactful product decisions.

We’ve had team members focus on developing their technical skills to join the product and engineering teams, hone their customer-facing skills to become customer success managers or sales engineers as well as take on leadership roles in the Support organization.


IMPORTANT: Saturdays is a required workday for this role.


Responsibilities


The core responsibility of a Support Engineer is to support our customers at every turn in the Mixpanel journey by providing answers to product questions, sharing best practices and debugging technical issues.

You'll also develop your technical skills, collaborate with our Product team to improve our product, learn product analytics and mentor new team members.

  • Become a Mixpanel product expert - you will help users understand our reports and features, help them use our APIs and SDKs, share best practices and resolve account issues

  • Respond to customer inquiries via Zendesk email, chat, slack and phone calls

  • Investigate and document bugs and feature requests to share with our Product and Engineering teams

  • Provide feedback regarding internal support processes, product functionality and customer education resources to improve the customer experience

  • Shape the product by regularly working closely with PM’s, engineers, and designers to incorporate customer learnings into change
  • We're Looking For Someone Who Has

  • Experience providing customer facing SAAS support (in customer support, professional services, technical account management or similar)

  • Ability to communicate technical concepts effectively in a clear, friendly writing style

  • Excellent problem solving and analytical skills

  • Programming experience, understanding of web & mobile technologies and interacting with APIs

  • Experience with debugging and collaborating with engineering to resolve complex technical issues, especially with JavaScript, Python, or mobile technologies

  • Ability to be resourceful and resilient when faced with ambiguity and new challenges

  • Dedication to developing expertise in a complex and constantly evolving product

  • Interest and aptitude to develop technical skills and learn new technologies

  • Experience providing SLA based support and/or dedicated support to strategic customers

  • Available to work five days a week, including Saturdays.
  • Bonus Points

  • Experience with Mixpanel or other analytics tools

  • Familiar with databases and cloud data warehouses like Google Cloud, Amazon Redshift, Microsoft Azure, Snowflake, Databricks, etc.

  • Familiar with product analytics implementation methods like SDKs, Customer Data Platforms (CDPs), Event Streaming, Reverse ETL, etc.
  • Benefits and Perks

  • Comprehensive Medical, Vision, and Dental Care

  • Mental Wellness Benefit

  • Generous Vacation Policy & Additional Company Holidays

  • Enhanced Parental Leave

  • Volunteer Time Off

  • Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break
  • *please note that benefits and perks for contract positions will vary*


    Culture Values

  • Make Bold Bets: We choose courageous action over comfortable progress.

  • Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.

  • One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.

  • Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.

  • Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star.

  • Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible.
  • Required Skill Profession

    Computer Occupations


    • Job Details

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Mixpanel adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying India laws and regulations

    What Is the Average Salary Range for Support Engineer I Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Bengaluru. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Support Engineer I?

    Key qualifications for Support Engineer I typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Support Engineer I Job Success

    Mixpanel interview tips for Support Engineer I

    Here are some tips to help you prepare for and ace your Support Engineer I job interview:

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    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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    Be Punctual: Arrive on time to demonstrate professionalism and respect.

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