Support Engineer, ISS Support Engineering

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

Please do not contact the recruiter directly.

DESCRIPTION:
As a Support Engineer in International Seller Services Tech org, you will play a critical role in providing technical assistance to our customers, ensuring the smooth operation of our software products.

You will support key services for seller growth and take part in marketplace/region expansions, infrastructure operations and engineering, and addressing risks in hardware and software.

You will also work closely with our development team to identify and resolve software bugs and improve product quality.

Key job responsibilities
•Troubleshoot and diagnose software issues - On call support
•Resolve technical problems in a timely and efficient manner
•Maintain a comprehensive knowledge of product documentation and features
•Document and track customer and system issues
•Automate manual tasks and workflows
•Stay up-to-date on the latest software releases and updates
•Maintain the pipelines to keep it healthy, and take part in CCI programs

About the team
The org's mission is to set our worldwide Sellers up for success across our global Marketplaces.

We deliver needle-moving initiatives which provide a seamless experience to Amazon Sellers at each step of the Seller journey.

We enable Sellers across the world to list millions of products at scale across multiple categories and dozens of languages in our global Marketplaces..

We partner with Amazon Business to build best-in-class solutions that allow B2B Sellers to reach a wide customer base and drive billions of dollars in revenue.

The support engineering team is a key driver in optimising dev productivity thereby contirbuting to seller growth.
BASIC QUALIFICATIONS:
- 1+ years of software development, or 1+ years of technical support experience
- Bachelor's degree in engineering or equivalent
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
PREFERRED QUALIFICATIONS:
- Experience with AWS, networks and operating systems

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

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If the country/region you're applying in isn't listed, please contact your Recruiting Partner.