• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
India Jobs Expertini

Support Engineer Job Opening In Mumbai – Now Hiring DoubleTick


Job description

About the Role
As a Support Engineer, we are looking for a technically sound and customer-centric professional to drive the resolution of product-related issues, enhance customer satisfaction, and ensure seamless post-sales support.

You will play a pivotal role in providing timely, efficient, and scalable solutions to our customers using DoubleTick.

This role requires a combination of technical troubleshooting, clear communication, and a passion for solving complex problems.
You will work closely with the product, engineering, and customer success teams to improve user experience and reduce friction in adoption and usage.

Your contribution will directly impact customer retention and product excellence.
Key Responsibilities:
- Troubleshoot and resolve issues related to our SaaS-based CRM platform, DoubleTick, on WhatsApp Business API.
- Act as the first line of support, managing incoming customer queries via email, chat, or call.
- Escalate complex issues to the engineering team with detailed root cause analysis and resolution tracking.
- Maintain documentation for support processes, FAQs, and known issues to ensure faster resolution.
- Conduct system checks and proactively monitor platform health and user behavior.
- Guide users through features, configurations, and workflows to help them derive maximum value.
- Collaborate with cross-functional teams to provide feedback and influence product enhancements.
- Build strong customer relationships through empathy, professionalism, and effective communication.
- Ensure SLA adherence and report on key support metrics.
- Design and implement complex bots and customer engagement journeys for enterprise clients using platform tools and client-specific requirements.
- Deploy and configure AI-powered bots for enterprise clients using prompt engineering best practices.
- Own the integration and go-live process for large enterprise accounts, ensuring smooth deployment, client enablement, and technical validation.
Qualifications :
- 1–3 years of experience in a technical support or customer success role, preferably in SaaS or CRM platforms.
- Strong knowledge of WhatsApp Business API, mobile/web applications, and troubleshooting methodologies.
- Excellent verbal and written communication skills.
- Basic knowledge of APIs, webhooks, and integrations is a plus.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience working with tools like Freshdesk, Zendesk, or similar helpdesk platforms.
- Strong analytical and problem-solving abilities with attention to detail.
About Us:
Apport Software Solutions Private Limited is a dynamic and innovative SAAS-based product company offering conversational commerce and empowering global brands with scalable personal commerce and relationship-led sales on WhatsApp.

Started in 2017 with a vision of enabling global brands to win more customers using simple yet robust technology on mobile, today we have over 7000+ customers across 140+ countries using our technology to grow digitally.
QuickSell:
QuickSell is a sales acceleration commerce suite started in 2017 with the vision to empower businesses to translate conversations into conversions on customer-first channels like WhatsApp through assisted personal commerce.

Today, over 7,000+ businesses from 109+ countries all over the world use QuickSell to accelerate the process of sharing complete and accurate product information with customers and various business stakeholders, with objectives like dynamic product showcases and bookings via WhatsApp.

For more details, check out our website: https://quicksell.co/
DoubleTick:
DoubleTick is a mobile-first conversational CRM built on top of WhatsApp  Business API to unlock WhatsApp's marketing and sales capabilities.

It offers top-notch features, including a central team inbox, bulk broadcasting and analytics, bot studio, commerce and cataloguing, chatbots, and role-based access.

For more details, check out our website: https://doubletick.io/
Some of the brands powered by DoubleTick include GRT Jewellers, Raheja Developers, Sabyasachi, Tarun Tahiliani, ICRA, BVC Logistics, RS Brothers, Manepally Jewellers, Tupperware, Birla Brainiacs KGK Group, Walking Tree, CKC Group, Malabar Diamonds and Gold, BVC Logistics, Emerald India, Prima Art, Siroya, SabyaSachi, etc.

Required Skill Profession

Computer Occupations


  • Job Details

Related Jobs

Mindteck hiring Support Engineer Job in Jaipur, Rajasthan, India
Mindteck
Jaipur, Rajasthan, India
Mindteck hiring Support Engineer Job in Pune, Maharashtra, India
Mindteck
Pune, Maharashtra, India
Mindteck hiring Support Engineer Job in Thiruvananthapuram, Kerala, India
Mindteck
Thiruvananthapuram, Kerala, India
Mindteck hiring Support Engineer Job in Ahmedabad, Gujarat, India
Mindteck
Ahmedabad, Gujarat, India
Mindteck hiring Support Engineer Job in Tiruppur, Tamil Nadu, India
Mindteck
Tiruppur, Tamil Nadu, India
Mindteck hiring Support Engineer Job in Thoothukudi, Tamil Nadu, India
Mindteck
Thoothukudi, Tamil Nadu, India
Mindteck hiring Support Engineer Job in Secunderabad, Telangana, India
Mindteck
Secunderabad, Telangana, India
HyreSnap hiring Support Engineer Job in Gurugram, Haryana, India
HyreSnap
Gurugram, Haryana, India
Mindteck hiring Support Engineer Job in Coimbatore, Tamil Nadu, India
Mindteck
Coimbatore, Tamil Nadu, India
Mindteck hiring Support Engineer Job in Agra, Uttar Pradesh, India
Mindteck
Agra, Uttar Pradesh, India
Mindteck hiring Support Engineer Job in Noida, Uttar Pradesh, India
Mindteck
Noida, Uttar Pradesh, India
Mindteck hiring Support Engineer Job in Bengaluru, Karnataka, India
Mindteck
Bengaluru, Karnataka, India
Mindteck hiring Support Engineer Job in Moradabad, Uttar Pradesh, India
Mindteck
Moradabad, Uttar Pradesh, India
Mindteck hiring Support Engineer Job in Raipur, Chhattisgarh, India
Mindteck
Raipur, Chhattisgarh, India
Mindteck hiring Support Engineer Job in Hosur, Tamil Nadu, India
Mindteck
Hosur, Tamil Nadu, India
Mindteck hiring Support Engineer Job in Anand, Gujarat, India
Mindteck
Anand, Gujarat, India
Mindteck hiring Support Engineer Job in Ajmer, Rajasthan, India
Mindteck
Ajmer, Rajasthan, India
Mindteck hiring Support Engineer Job in Kakinada, Andhra Pradesh, India
Mindteck
Kakinada, Andhra Pradesh, India
Mindteck hiring Support Engineer Job in Eluru, Andhra Pradesh, India
Mindteck
Eluru, Andhra Pradesh, India
Mindteck hiring Support Engineer Job in Nellore, Andhra Pradesh, India
Mindteck
Nellore, Andhra Pradesh, India
Mindteck hiring Support Engineer Job in Aligarh, Uttar Pradesh, India
Mindteck
Aligarh, Uttar Pradesh, India
HyreSnap hiring Support Engineer Job in Gurugram, Haryana, India
HyreSnap
Gurugram, Haryana, India
Mindteck hiring Support Engineer Job in Vijaypur, Rajasthan, India
Mindteck
Vijaypur, Rajasthan, India
DoubleTick hiring Support Engineer Job in India
DoubleTick
India
Mindteck hiring Support Engineer Job in Kurnool, Andhra Pradesh, India
Mindteck
Kurnool, Andhra Pradesh, India
Mindteck hiring Support Engineer Job in Guwahati, Assam, India
Mindteck
Guwahati, Assam, India
Mindteck hiring Support Engineer Job in Ernakulam, Kerala, India
Mindteck
Ernakulam, Kerala, India
Mindteck hiring Support Engineer Job in Tumakuru, Karnataka, India
Mindteck
Tumakuru, Karnataka, India
Mindteck hiring Support Engineer Job in Salem, Tamil Nadu, India
Mindteck
Salem, Tamil Nadu, India
Mindteck hiring Support Engineer Job in Bengaluru, Karnataka, India
Mindteck
Bengaluru, Karnataka, India
DoubleTick hiring Support Engineer Job in Mumbai, Maharashtra, India
DoubleTick
Mumbai, Maharashtra, India
Mindteck hiring Support Engineer Job in Vadodara, Gujarat, India
Mindteck
Vadodara, Gujarat, India

Unlock Your Support Engineer Potential: Insight & Career Growth Guide


Real-time Support Engineer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Support Engineer in Mumbai, India, highlighting market share and opportunities for professionals in Support Engineer roles.

619318 Jobs in India
619318
16598 Jobs in Mumbai
16598
Download Support Engineer Jobs Trends in Mumbai and India

Are You Looking for Support Engineer Job?

Great news! is currently hiring and seeking a Support Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at DoubleTick adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Mumbai. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Support Engineer?

Key qualifications for Support Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Support Engineer?

To improve your chances of getting hired for Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Support Engineer Job Success

DoubleTick interview tips for Support Engineer

Here are some tips to help you prepare for and ace your Support Engineer job interview:

Before the Interview:

Research: Learn about the DoubleTick's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Support Engineer interview at DoubleTick, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the DoubleTick's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Support Engineer Positions

Setting up job alerts for Support Engineer is easy with India Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!