Support Lead - Camstar/Opcenter/MES Techno-Functional Consultant

Job Title: Support Lead - Camstar/Opcenter/MES Techno-Functional Consultant (10 to 12 yrs exp.)

Must Have Technical and Functional Skills:
- Maintenance of Manufacturing Execution Systems (MES) on Siemens Opcenter MOM platform
- Hands-on support experience in MES like Opcenter MOM platform (Discrete Module preferred), Apriso, GE Proficy, Hydra, etc.
- Experience in Siemens MOM platform including - Opcenter EX, APS, MOM Connect (preferred)
- Domain experience in Discrete Manufacturing Industry, Semiconductor Industry
- Good understanding of Opcenter Execution Discrete modules and its functionality preferred)
- Good understanding ticketing tools like Remedy, Service Now
- Knowledge of Closed Loop Manufacturing (PLM and ERP)
- Good understanding of Discrete business process for complex assembly manufacturing
- Knowledge of APIs, middleware, messaging queues and enterprise integration patterns
- Knowledge of OPC-UA, PLC/SCADA interfacing
- Analytical skills, problem solving and attention to detail
- Good Knowledge of Agile framework

Roles and Responsibilities:
- Lead the Incident Management, Problem Management, Service Request, Change Management
- Managing periodic governance and reporting
- Team Management, Customer management, knowledge management
- Coordination with manufacturing site, contextualize shop floor operations, understand support customers manufacturing business processes
- SLA and KPI management, ensuring uptime and application availability
- Identify and implement continuous process improvement opportunities
- Coordination and contribution with MES COE, Interfacing application teams, and Digital Manufacturing initiatives
- Closely coordinate and work with product team to ensure seamless operations, upgrades, implementations etc.