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System Engineer(WINTEL) Job Opening In Mumbai – Now Hiring Confidential


Job description

  • Good knowledge in Windows System Administration

(Including installation, configuration, maintain and monitor windows servers - 2003, 2008 / R2, 2012 / R2, 2016, 2019)

  • Basic knowledge of Linux & Mac operating systems
  • Provide and manage Windows server administration, within an AD environment.

    Good knowledge of Active Directory, AD components, AD Roles & Functions.

    Hands-on experience of applying Group Policies
  • Good knowledge in different server roles (Webservers (IIS), DHCP servers, DNS, Remote Desktop services, FSMO, SCCM, SMTP)
  • Work experience in client-side operating systems Win7, Win8, Win10.
  • Product installation, Upgrades and Patch Management

Networking

  • Strong Fundamentals in Networking and Network Infrastructure
  • Hands-on experience on Networking, Routing and Switching
  • Experience with firewalls, Internet VPN s remote implementation, troubleshooting and problem resolution
  • Good knowledge about different VPN technologies
  • Knowledge about TCP/IP, DNS, Proxy servers
  • Basic understanding of IPTables, TLS, SSL
  • Knowledge about security software such as DLP, firewalls (End point security are add-on)

Tools and Expectations

  • Basic knowledge in tools like Procmon, Resource monitor & Windows Sysinternal tools
  • Basic knowledge and experience on Wireshark, Nmap, http analyzer, Debug view etc.

    (add on)
  • Knowledge in VAPT analysis & Security (Basic understanding about Vulnerability assessments and penetration tests) - Desirable
  • Security - Knowledge in TLS, SSL, Encryptions, PKI Concepts
  • Knowledge of Power-shell scripting, Linux shell scripting and Python are add-on

Good to have:

  • Prior experience in supporting ticketing tools and process
  • Experience in documentation
  • Basic knowledge in Virtualization VMWARE, Hyper-V
  • Cloud technology - Basic understanding of Azure, AWS & GCP (or Certified)
  • ITIL Fundamentals

Support Management and Tools knowledge

  • knowledge of L1 and L2 Ticket tracking tools
  • Should be able to provide reports for any escalations, Root cause Analysis (RCA), Productivity reports.

Soft Skills Required

Mandatory:

  • Clarity of thoughts
  • Sincere & Proactive
  • Self-motivated
  • Logical bent of mind (Analytical)
  • Team player
  • Flexible/adaptable
  • Strong communication skills (both written and verbal)

Role and Responsibilities:

  • Providing customer delight
  • Offering excellent technical support experience to customers
  • Good listener to customer, provide on time deliveries
  • Attending tickets and emails (Proactively involvement in escalations and make sure customer commitments are met)
  • Make sure support deliveries are under defined TATs and SLAs
  • Involve appropriate authorities when escalations are required
  • Coordinate with SME (Subject Matter Expertise)
  • Cross-functional team discussions (QA Quality Analysts, Security Analysts, Development team) - Ontime internal escalations
  • Adapt and implement new technologies and understanding of the Product base at Skillmine Product vertical
  • Implementation and Configuration of Products on Cloud Technologies and On-prem virtualization environment
  • Provide solution documents, KB articles, Incident/Preliminary analysis Document & RCAs
  • Reproduce customer issues and if required, analyze the root cause; check and verify any viable solutions available other than development such as creating scripts, simple solutions etc...
  • Documentations


Skills Required
Networking, Linux, It Services, Active Directory, Troubleshooting, Technical Support

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your System Engineer Potential: Insight & Career Growth Guide


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Are You Looking for System Engineer(WINTEL) Job?

Great news! is currently hiring and seeking a System Engineer(WINTEL) to join their team. Feel free to download the job details.

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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

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Confidential interview tips for System Engineer(WINTEL)

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